Customer Ratings & Reviews

I purchased this as a replacement for the first gen smart lock from Yale. This is a much better interface and much better functionality. The finger print feature is a real bonus!

Had a locksmith install. The fingerprint reader function was opening when others put their finger on the reader. We tried multiple resets, and spoke to the Yale customer service representative in our attempt to fix the problem. Nothing worked, as it kept opening when anyone touched the reader. When I returned to Best Buy in the appropriate time frame, they would not give me a refund - only store credit for a defective product they sold.

This lock is the worst piece of smart hardware I have purchased for my home. I liked my first yale assure lock but the module got fried after a few years so the “approach” feature it had didn’t work anymore thru Bluetooth but it kept working as it needed to. I got this one because I liked the touch feature and wanted the ability to unlock quickly. However this lock is where AA batteries go to die. In a matter of a couple months I’ve had to crawl through my window 3 times because the lock died on me. 4 times I had to change the batteries in the past 2 months. Unacceptable.

has be used from app, keypad, finger print and take keys. What else can you ask for. This all in one is perfect was exactly what we were looking for.

Excellent smart lock with multiple backup ways of opening along with auto lock/unlock

I have 3 of these installed, and they all have the same glitches. The autolock has to be re calibrated every so often. The fingerprints work for a while then suddenly stop working have to ne re entered and re claibrated. Not everyones fingerprint will get excepted (kids) are a problem.

It’s sleek and beautifully designed! Finger print reader is exceptional. Apple Home integration is mind blowing. There’s also the traditional key hole. Bravo what a fantastic product for modernization

So sleek! Prefect for our front door and looking buy another for our back door

Overall a good electronic lock. The touch screen is not super sensitive, so we have to turn the sound on to make sure every press is effective.

Easy to install, fingerprint, code and cell phone access work as advertised. Good battery life.

I really love the product and everything is good except finger print is not working I did follow the instructions but it didn’t work and try to connect with customer support no one is there to chat

I got it at a good price $70 off. It works fine on my airbnb in a different city.

I really don't like to write negative reviews but I had to do this one because I liked my first generation Yale Assure lock. The old one was more premium look, material and even packaging. The old one came with 3 actually keys however this one comes with only one and it is cheap one too. I don't know why company do this kind of things. You start good than start becoming cheap and go backward instead of forward. The product itself is good but first generation felt and looked more premium. One more thing but this for geek squad. Please train your people. My agent was not so good. She didn't seems professional or know what she is doing.

excellent performance and smoothness. I can open in many ways. And the best thing is, being away from home, I can open up to my family from any point on the map!

excellent performance and smoothness. I can open in many ways. And the best thing is, being away from home, I can open up to my family from any point on the map!

We’ve had this door lock for around a month, and so far it works as advertised. It’s nice having both the option for biometric and numpad to unlock the door, that’s been really handy.

Locks very smoothly. Nice polished chrome. Would definitely recommend

Purchased this lock about 8 months ago an it stopped working after about 4 months. I contacted customer service and they attempted to troubleshoot but could not get it to work. They finally sent me a new lock but the lock the sent only works with ADT. I contacted customer service again and provided them with the serial number, that was two months ago, now I'm have two locks that don't work. I could have saved a lot of money if I had kept my original deadbolt lock. If you're thinking of buying this lock save your money, it will only disappoint and upset you.

First of all, the battery life on this lock is atrocious. 3-4 months max. The lock completely died after less than a year. It took over a week of back and forth with Yale support, performing the same troubleshooting steps over and over, before they finally agreed to replace it. That was 5 weeks ago and the replacement still hasn’t been shipped yet. Absolutely terrible customer service.

Love the functionality so far. Having a hard time with fingerprint set up and i can't get it to connect to my Xfiniry Home Security. However, it's still nice & works well.