Customer Ratings & Reviews

Lock works great. Best lock I have owned so far. Had a schlange and Kwikset and they both sucked.

Love this lock touch keypad and a key if the key pad doesn’t work

This smart lock has been a major disappointment. Its fundamental function is unreliable: I've been locked out multiple times because the Touch ID is inconsistent at best. The performance is even worse in cold weather, where the mechanism freezes and jams, preventing access. For a product in this price bracket, the performance is unacceptable. It operates more like a cheap, low-end model and is not worth the investment.

We purchased and had this installed and it works way better than our old August smart lock.

Best lock I have bought yet! I really enjoy the smart sense that unlocks as soon as I walk up to the door whenever I return home.

These are the least reliable, most frustrating smart home products I've ever used. They don't reliably warn about low batteries, they don't stay connected to wifi, they refuse to integrate with HomeKit despite claiming that they do, and after removing the wifi module AS INSTRUCTED BY THE YALE APP to resolve a wifi issue...the pins in the lock broke off, so now the module won't insert or work at all. Waste of time and money. Buy literally anything else.

Figerprint works great. This model does not support apple key.

It’s very hard to program to your finger print but once done it works good.

Auto lock keeps cutting off. Have to go in app & cut it back on all the time.

I upgraded from the august lock and never looked back. This works great in setting up guests and the fingerprint is very responsive, highly recommended!

Works perfectly! I love that I can give my family their own passcode and it tells me who enters!

Works flawlessly. Been using it for over 3 months. Never once failed to recognize the fingerprint and auto lock feature is a great help

I absolute love it. My Schlage smart lock was intermittently working. I love the features. Worth every penny.

Says it works with Wi-Fi, but seems like it always requires bluetooth instead. I see no way to connect it to Wi-Fi or my SmartThings hub. Also, had to redo the fingerprint learning 3 times for that feature to work properly. Likely will go back to my numeric-code-only Schlage soon.

The lock works great. We weren’t sure we’d use the finger print but it’s so convenient and is one of the best features.

software times a while to upload to door activity.

It really helps when you need to have control of the entrances in your house while saving in copies of keys.

I bought two (2) of these locks- one for my elderly mother's front door (so I can manage letting people in when I'm not in town), and one for my front door. My wife and I loved it, until ours died after just changing the batteries about 4 or so weeks into owning the lock (it was brand new). I started a warranty claim from Yale (now Master Lock - go figure), and it has been over a month and they are still making me wait for a replacement. Ironically, today when I was about to write them to see if they shipped the replacement for our door, the lock on my mother's door died in exactly the same way- changed batteries and the lock no longer works. I can't get a refund from Best Buy because it is outside their return window (it was when the lock broke the first time). I just wrote them and asked for a refund in exchange for both locks, instead of a warranty replacement. I no longer want to put unreliable, poorly engineered locks on any of our properties. I don't know if they will give us our money back, but we spent around $500 for both of these and all we are left with are what is equivalent to about $50 in standard locks. Please save yourself from a major headache. Go with a different brand. Ever since Master Lock bought out Yale Home, their quality tanked. I will probably opt for a Schlage Lock instead, which may not have fingerprint, but at least might work with Apple Watch integration, which is just as good for us.

This works well. Installation was not that bad. I recommend

Very fast response on Touch ID and works remote which is very helpful! I also really love the auto lock feature! Would totally recommend!