Customer Ratings & Reviews

Freedom from keys! Works perfectly and smoothly every single time. No failed attempts. Many features to personalize for pet sisters, etc. I programmed the fingerprints. Easy-to-use and install. Great price and well known lock company. Highly recommend.

Very convenient. I locked myself out of my house and was able to get with no issue or unexpected fees for a locksmith. It’s also sleek and stylish, and it goes well with my Brush Nickel door handle.

Overall the lock performs well. But there are sever scratches on the front touch panel. Looks like it is used previously

I really had high hopes for this lock after reading the reviews but I am disappointed. First off this is my 2nd lock in 30 days. I installed the first one and the same day it stopped working. I contacted Yale and they did a remote test and told me it is not receiving any signals and is defective. Took it back to Best Buy and bought another one and installed that. I have been using this lock for exactly 30 days today and every single day it has lost wifi connection- no exaggeration. Currently I am unable to see the lock in the Yale app because yesterday morning it lost wifi connection and it never connected again. This defeats the purpose of a smart lock. It is marketed as "you are able to control the lock from anywhere for security and peace of mind" that is inaccurate because when the lock stops connecting to wifi and is running off bluetooth, you cannot see any lock activity in the app. So if I am traveling I have no clue who is coming into and out of the house, when the door is opening and closing, the status of the door- NOTHING! And as far as my wi-fi goes, my internet connection is top notch. I have tried this lock on the standard internet and just a few days ago we got a super fast fiber internet installed and even on that Wi-Fi it has lost connections multiple times. I have attached a picture of what I see which shows you cannot see anything on the app when it is not connected to Wi-Fi. Considering this lock is over $200, I am extremely dissatisfied with this product. DO NOT RECOMMEND.

The lock was easy to install and works perfectly. I am completely happy with its performance.

Awesome product! I have upgraded from the August Lock the one that looks like a ball. This one takes AA batteries which is better than the CR123A batteries. Only downside is I wish they gave a second key as you do have to change out your whole deadbolt assembly so it’s a completely new key to the lock and door.

I never wrote any review for best buy product, but this time, as senior user of smart lock, I want to share my experience to everyone to step away from this smart lock. This product has outstanding design, fingerprint is easy to use, key pad is super good, Wi-Fi module has can be easy connected to Wi-Fi network, setup is easy. App experience is not perfect, but its acceptable. HOWEVER, battery issue reverse all goods points of this product, and will put your life into terrible level. In smart lock industry, the most important problem all manufacture need to solve is battery for Wi-Fi smart lock, you may need to change battery every two or three weeks for this lock. When battery is low, there is reminder in app, but no any push notification to remind you to change battery. Then, battery level is further lower, red alarm at the left corner will on with special sound, you must change battery immediately because it only can be used for three times or four times after first reminder. Don’t consider you will be lucky one when you come back home, you will have high chance to lock yourselves out of your home. To use this lock, you need have enough knowledge for super short notice of low battery, all your family members, kids, friends or delivery people need to know this golden rules to change battery immediately after first alert. Otherwise you could be locked outside your home by other people and frequently need lock smith service. If you are property manager or Airbnb operator, it would be nightmare for you, we bought 16 Yale - Assure Lock 2 for apartment units, 5 group of my tenant were locked outside their home. Even I bought rechargeable Li-Battery, I still cannot to make sure all people know the rule, follow the rule. To Yale company, your competitor has 3 days for low batter reminder when you have 3 times. If you cannot improve your battery solution, this product is not ready to release in the market. This is unacceptable smart lock solution.

Easy to install. I love that I can use my app to lock and unlock. I can set it up to automatically lock after so much time.

Really easy to open the house and safe. I love it ❤️

We love this thing. The construction is high quality, the buttons are responsive, the fingerprint scanner is accurate, and the proximity and door-closed sensors are working great. The app sometimes takes a second to connect, but it generally works well too. It's an all around great option for those looking to carry less keys around.

Love this product. Installed on an exterior bathroom door. Guests can go in without traipsing through the house. Finger print works perfectly. App also notifies me who has entered and whether they used their finger print or code. No need for a key. (unless internet goes out) I think it has Bluetooth as well. Be sure to read through the directions first.

This is the most convenient door lock I've ever had, and the function of when I come home and the door automatically opens is my love, especially when my hands are busy

Absolutely love this lock as it has multiple ways to open - fingerprint, numeric code (which can be individualized) as well as an app on the phone. Can open remotely as well. With multiple users, I even get notifications on when the door has been opened and by which authorized user. Would highly recommend this lock!!

Good lock. Doesn’t record . Recording feature will be helpful and two way chatting of someone at door with ring button will update this lock.

We need to purchase this item due to a fact to a contagious divorce. This log has definitely brought me. Peace of mind would buy it all over again and recommend it to anyone looking peace of mind.

The hardest part of installing this lock was drilling the hole in the door.

Nice looking but the finger print feature is useless. Adding $100 to the cost for a feature that doesn't work is pretty ridiculous.

Installed since 12/23 & battery still good 02/24..

Stopped working after 5 weeks — completely dead. This lock failed unexpectedly and locked us out of our own apartment. We had to pay $200 for a locksmith just to get inside. Very disappointing experience

Installed the lock and it would not pair with the app. I troubleshooted it with Yale support but they could not solve either so they send a replacement. To my suprise they sent the bluetooth version of the lock when I bought the wifi version. Now I need to wait more to get a working lock and its been 3 weeks since I bought it. Yale locks have the best features but they have very poor execution of delivering a quality prouduct. I wanted to get the Nest lock but it lacks features. Ive had a similar issue with a family members Yale lock that I installed for them it would not connect to their wifi. Good product on paper with features just be patient during setup it may not work.