Customer Ratings & Reviews

I never wrote any review for best buy product, but this time, as senior user of smart lock, I want to share my experience to everyone to step away from this smart lock. This product has outstanding design, fingerprint is easy to use, key pad is super good, Wi-Fi module has can be easy connected to Wi-Fi network, setup is easy. App experience is not perfect, but its acceptable. HOWEVER, battery issue reverse all goods points of this product, and will put your life into terrible level. In smart lock industry, the most important problem all manufacture need to solve is battery for Wi-Fi smart lock, you may need to change battery every two or three weeks for this lock. When battery is low, there is reminder in app, but no any push notification to remind you to change battery. Then, battery level is further lower, red alarm at the left corner will on with special sound, you must change battery immediately because it only can be used for three times or four times after first reminder. Don’t consider you will be lucky one when you come back home, you will have high chance to lock yourselves out of your home. To use this lock, you need have enough knowledge for super short notice of low battery, all your family members, kids, friends or delivery people need to know this golden rules to change battery immediately after first alert. Otherwise you could be locked outside your home by other people and frequently need lock smith service. If you are property manager or Airbnb operator, it would be nightmare for you, we bought 16 Yale - Assure Lock 2 for apartment units, 5 group of my tenant were locked outside their home. Even I bought rechargeable Li-Battery, I still cannot to make sure all people know the rule, follow the rule. To Yale company, your competitor has 3 days for low batter reminder when you have 3 times. If you cannot improve your battery solution, this product is not ready to release in the market. This is unacceptable smart lock solution.

Easy to install. I love that I can use my app to lock and unlock. I can set it up to automatically lock after so much time.

Really easy to open the house and safe. I love it ❤️

This is the most convenient door lock I've ever had, and the function of when I come home and the door automatically opens is my love, especially when my hands are busy

We love this thing. The construction is high quality, the buttons are responsive, the fingerprint scanner is accurate, and the proximity and door-closed sensors are working great. The app sometimes takes a second to connect, but it generally works well too. It's an all around great option for those looking to carry less keys around.

Love this product. Installed on an exterior bathroom door. Guests can go in without traipsing through the house. Finger print works perfectly. App also notifies me who has entered and whether they used their finger print or code. No need for a key. (unless internet goes out) I think it has Bluetooth as well. Be sure to read through the directions first.

Absolutely love this lock as it has multiple ways to open - fingerprint, numeric code (which can be individualized) as well as an app on the phone. Can open remotely as well. With multiple users, I even get notifications on when the door has been opened and by which authorized user. Would highly recommend this lock!!

Good lock. Doesn’t record . Recording feature will be helpful and two way chatting of someone at door with ring button will update this lock.

We need to purchase this item due to a fact to a contagious divorce. This log has definitely brought me. Peace of mind would buy it all over again and recommend it to anyone looking peace of mind.

Stopped working after 5 weeks — completely dead. This lock failed unexpectedly and locked us out of our own apartment. We had to pay $200 for a locksmith just to get inside. Very disappointing experience

Nice looking but the finger print feature is useless. Adding $100 to the cost for a feature that doesn't work is pretty ridiculous.

The hardest part of installing this lock was drilling the hole in the door.

Installed since 12/23 & battery still good 02/24..

Installed the lock and it would not pair with the app. I troubleshooted it with Yale support but they could not solve either so they send a replacement. To my suprise they sent the bluetooth version of the lock when I bought the wifi version. Now I need to wait more to get a working lock and its been 3 weeks since I bought it. Yale locks have the best features but they have very poor execution of delivering a quality prouduct. I wanted to get the Nest lock but it lacks features. Ive had a similar issue with a family members Yale lock that I installed for them it would not connect to their wifi. Good product on paper with features just be patient during setup it may not work.

I am extremely impressed and pleased with this deadbolt. I’ve now tried several different options for smart and connected deadbolts over the years and have over time found myself with a feature wishlist that none of the others I’ve used were able to completely fulfill, until now. I am a massive Apple HomeKit user, ensuring every new smartphone device I acquire is compatible, and that has become my first and foremost criteria for new equipment. Happily, Yale has answered with this new lock. It works seamlessly with HomeKit, as well as through Yale’s own app for setting up the device and creating passcodes, users, fingerprints and more. The app is robust and easy to use which is a must if you are to be required to use it for as much as this one is. Installing this deadbolt is easy for anyone who is at least somewhat mechanically inclined, and it has a full step by step walkthrough both included in paper form and in the app with video clips for added instruction. It starts you out with the paper instructions measuring every dimension on your door for ensuring proper fit and selecting the correct bolts for installation, and then takes every step very thoroughly for getting the lock put together. Once it is setup, you get connected via the app for finalizing your account, adding users, creating passcodes, registering fingerprint access, and integrating with HomeKit. It is also compatible with Google Home and Alexa. Each step is absolutely clear and could not be easier. I appreciate how elegant looking this lock is, and the satin metal finish is a good match for my door hardware. It operates very smoothly and quietly and is quick to respond to inputs both on the keypad and with the app or HomeKit. I get notifications quickly when it is locked or unlocked, and even have visibility on whether or not the door is closed thanks to the included clever magnetic sensor that is installed within the doorframe. That sensor allows an additional function which I am very excited about that will prevent the deadbolt from automatically locking while the door is open. It’s a small detail but I have quite a few marks on my trim from the deadbolts of the past auto locking while closing the door and causing damage. One of the things that caused me to invest in smarter locks to begin with was wanting to ensure that my door was never accidentally left unlocked so my house would remain secure at all times. However, the solution for that is typically a timer that will cause the lock to action within a set time like 2-3 minutes. So, if you’re doing something like bringing in groceries and leave the door open while doing so the lock will eventually close and if you don’t notice it did that you hit your door frame with it. This one uses a timer as well but thanks to that additional open sensor it will wait to work until the door is confirmed closed. It's going to be so nice to no longer have to worry about stuff like that anymore. It has a lot of redundancy as well since you have the direct app, HomeKit, passcode, fingerprint, and a conventional old key for using it, meaning there’s almost no chance you can get yourself locked out of the house. This version of the lock also includes a wifi module for allowing total remote access no matter where you are. It really is the total package, and I can’t think of anything I would like differently about it. It is without a doubt the best deadbolt I’ve ever used, and every step of the way was incredibly easy and has worked flawlessly ever since the initial install. Finally, the best lock on the market has arrived and I can’t recommend it enough.

The Yale Assure is a great smart lock for those that are always on the go and are left wondering, "did i lock the front door?" It says it all in the name, "Assure." You can be assured that your lock will always be set even should you forget. Out of the box you get all the hardware necessary to get you started, and yes batteries are actually included. If you already have an existing deadbolt set up then installation is a breeze and can be completed in less than a half a hour. The lock does come with a free downloadable app, and while it may not be necessary it is highly recommend you download the app or else you will miss out on all the features that make this lock shine. Right away i like the smooth flush design of the keypad. The keypad numbers light up when you touch the bio-metric sensor and touch screen face is very responsive when inputting your security password. The lock does work with Alexa, Apple homekit, google home, airbnb and IFTTT. This lock really shines through the app features. Through the app you can set up auto timers which will cause the unit to automatically lock after a set time. For me i have a timer set up for one minute so that after a minute the unit will auto lock itself ensuring that my place of business or residence is always secure. The unit does come with a door sensor which you can choose to mount or not mount which detects door closure. If your door is not seated all the way you can opt in for push notifications which will send you a alert on your phone letting you know that door is not properly seated and the lock can not be set. Through the app you can see the status of the lock as well as lock or unlock the unit all through your phone. The lock does have a LED indicator as well as a audible tone which lets you know what position the lock is in. For example lets say your leaving your house and you press the one touch lock button, if for some reason the lock does not set properly the LED will light up red letting you know there was a problem as well as send you a push notification. The app does track history as to who and when the door lock was accessed and all entries and exits are time stamped and logged. Through the app you can also set up your password and even set up a biometric for your finger prints. I was a little worried about the finger print scanner being accurate as most are not however this finger print recognition is very accurate and i have yet to have one get rejected. You can also set up guess passes with there own password or finger print in the event that you have someone house sitting for you. All in all in this is a awesome lock for families or people living with those of us that forget to lock the door. The reliability and accuracy of this unit is nothing short of amazing. Do yourself a favor and pick one up.

I also previously owned the Yale Assure Lock 1, which I ended up removing from my door due to chronic issues with the app and the battery life. I'm happy to report that this lock does not have the battery issues the previous iteration had, but some app issues do still exist. The lock is incredibly easy to install, and shouldn't take more than a few minutes if your deadbolt aligns correctly. It's really sleek, and I love the keyhole option, but I much prefer physical buttons over touchscreen buttons. The lock also has very pleasing sounds, and they are easy to see no matter what the lighting situation is outside. The issues I've had so far are all within the app. For starters, my deadbolt hole wasn't as deep as the lock will eject, and it was causing issues with the calibration setting in the app. It's my understanding the calibration step is simply for this function, where it teaches the lock how far to eject the deadbolt. This was not the case. The calibration step repeatedly failed, causing my Assure to not be able to auto-lock, because it was receiving an error. I was able to drill out my deadbolt hole a little deeper and fix the issue. The next issue I had was with enabling the fingerprint function. My lock would not allow me to log a fingerprint into the system. I had to reset the lock two different times, do a firmware update, go through about an hour of troubleshooting, and by some miracle, the lock suddenly allowed me to register a fingerprint. I discovered another issue during this process, in that you can only register 1 fingerprint per user. So, if you want to have multiple fingerprints saved for a person, you need to create multiple users (of the same person) in the app. This can be problematic because it gets really messy if you have a lot of people with fingerprint access. The auto-unlock bluetooth feature is pretty reliable, but not 100%. I also have my fingerprint fail about 20-30% of the time when I use the lock. If I wouldn't have had the app issues then I would be absolutely thrilled with this lock. I've been monitoring my battery life very carefully, and my batteries appear to be functioning as intended. My assure 1 had an issue where it drained a full set of batteries in 3-5 days, but it looks like this has been resolved in the newest version. Overall good lock, and the app has more good than bad in it, but the issues I had were very frustrating and complicated to resolve.

The Yale - Assure Lock 2 Touch Fingerprint with Wi-Fi is actually a nifty tech device for the home. Installation instructions included and also available within the app. Installation is pretty straight forward as with any dead bolt installation. Only difference is there is a wired connection for the front module to the inside module. If you are replacing a current dead bolt, it should not take more than 30 minutes to remove and replace. Setting it up in the app just select setup device and being Wi-Fi, it will detect the Yale - Assure Lock 2 Touch Fingerprint with Wi-Fi. Once connected, you can use the app to lock and unlock the Yale - Assure Lock 2 Touch Fingerprint with Wi-Fi. While installation instructions were excellent via the app and the owners manual, setting up the PIN and sharing within the app were not so clear nor included. I did have to Youtube, to figure how to set up the PIN. And I fumbled my way through sharing it with my wife. It is a really nice looking unit in black and satin and the main advantage is being able to lock and unlock the door remotely! BUT it does come with "ONE" key for old school users. Should come with two keys in my opinion.

Well designed compact lock, visually appealing, and easy to install. The fingerprint option is very helpful as it cuts down on time to unlock. Durability will prove itself over time, too early to tell since I have the lock for a few months only. Remains to be seen how long the batteries will last, which has been a big per peeve of mine with smart locks in general but that is a standard cost of doing business so to speak - not aware of any ‘wired’ smart locks as those would require some non-standard solutions anyways…

I volunteered to review the Yale Assure Lock 2 Smart Lock based on the features it offers. I had a Schlage brand smart lock, but it didn’t offer key access, nor did it offer the fingerprint option. The lock was easy to install. It took longer for me to remember how to remove the Schlage than it took me to install the Yale lock. You download the Yale Access app and follow the step-by-step instructions. The issues I faced, however, were with the calibration of the lock. The deadbolt was seated in the door. The door was secure. However, the app kept giving me errors when calibrating. There are two calibration modes. One is for the Doorsense, one is for the the lock itself. I installed the Doorsense per the instructions; however, I had to install it slightly further away than the instructions advised due to how the lock on my door and woodwork is set up. Doorsense would not calibrate at all. This could be less of a Yale issue and more a user issue. You do have the option of drilling into the door and adding Doorsense as a flush application. I felt that the skills needed to do that were beyond my comfort zone. Plus, I just didn’t want to drill into the door. The lock itself won’t calibrate, either. It tells me there is a jam, where there really isn’t. The lock is functional. When I use the keypad to lock the door from the outside, it chimes and does a random pattern that indicates an error. The door is secure, though. If I test the lock with the door open, then the keypad lights up in a square pattern to indicate it worked properly. One thing to note here is that you have to be quick to get your code in before the keypad shuts off. The Schlage I replaced allows you to take more time to key in your code. You have to type fast on the Yale keypad for it to work. The app also shows the door as unlocked with it is clearly locked (photos attached to this review). I cannot use the app to unlock or to lock the door. The event log logs everything correctly; the app just thinks it’s unlocked. I don’t have an Apple Watch, so I could not test that feature. I didn’t see anywhere that this was an option for Samsung Smart Watches. The fingerprint sensor was easy to set up, but it gave me errors at first. The software has updated since my install. I tried again after the update, and I was able to set that up. You have to put your finger on the sensor twelve times. You must place your finger exactly on the sensor the same way each time, or you’ll do it repeatedly until it takes, then you can go on to the next placement. I was able to make spare keys at a kiosk at my local superstore, so at least that was easy. I really like the lock overall. I just wish I could get the app the work as advertised.