Q: What is Xbox All Access?
A: With Xbox All Access, you get an Xbox One S console and 24 months of Xbox Game Pass Ultimate. Xbox Game Pass Ultimate offers access to over 100 high-quality games, along with online multiplayer with Xbox Live Gold, for $22.99 a month for 24 months.1 Plus, you have the option to upgrade to the next Xbox console after 18 months.2
Q: Which Xbox One consoles can I buy with Xbox All Access?
A. At Best Buy, the Xbox One S can be purchased with Xbox All Access. Please check with your nearest Best Buy store for specific console availability.
Q: Can I add additional items to my Xbox All Access purchase for a low monthly price?
A. While we’re always looking for new ways to give gamers the best value and choice, at this time you can’t add other items to be included in your Xbox All Access monthly payment. Additional items can be purchased separately.
Q: Does Microsoft provide the financing for Xbox All Access?
A. No. Microsoft is sponsoring the credit but is not extending the credit and does not determine credit terms or eligibility. Citizens One provides financing for Xbox All Access and determines qualifications for, and terms of, credit. You’ll receive a monthly billing statement from Citizens One for your Xbox All Access purchase. Citizens One is a brand name of Citizens Bank, N.A.
Q: Can I use my credit card instead of a Citizens One Line of Credit for my Xbox All Access purchase?
A. No. Low monthly payments for Xbox All Access are available only through a Citizens One Line of Credit.
Q: Are there any fees for my Citizens One Line of Credit for Xbox All Access?
A. There are no application fees, annual fees, late fees, or early repayment fees for your Citizens One Line of Credit for Xbox All Access. Late payments may be reported to credit bureaus.
Q: How does the Xbox All Access upgrade option work and where can I upgrade?
A. Upgrading to the next Xbox console version is easy. First, after making the equivalent of 18 payments, check your upgrade eligibility with Citizens One. Once you’ve confirmed that you’re eligible to upgrade, you may purchase the next Xbox console with a new Xbox All Access purchase from Best Buy. You will need to return all products included in your original Xbox All Access purchase. This includes the Xbox One console, controller, and power cord. Products must be in good condition in order to be eligible for return and upgrade. You’ll receive a special kit in the mail allowing you to return these products within 15 days of upgrading. For more information about requirements for returning hardware, please see the Xbox All Access upgrade terms at Xbox.com/XboxAllAccessTerms.
Q: When can I upgrade to the next Xbox console?
A. Xbox All Access customers have the option to upgrade after the equivalent of 18 payments and when the next Xbox console is available. Please call Citizens One 1-800-964-7723 or go to www.service.citizensone.com for more information about the number of payments required before you are eligible to upgrade. Upgrade eligibility criteria can be found at Xbox.com/XboxAllAccessTerms.
Q: Can I combine Xbox All Access with any other promotional offers?
A. No. Xbox All Access is an exclusive, stand-alone offer and can’t be combined with other offers, such as temporary price reductions or trade-ins, unless specifically stated.
Q: Can I make multiple Xbox All Access purchases?
A. Customers can make multiple Xbox All Access purchases, however only one Xbox All Access purchase can be made per transaction.
Q: How do I contact Citizens One for questions?
A: Please call their toll-free number 1-800-964-7723 or go to www.service.citizensone.com.
Q: Is a Citizens One Line of Credit required for my Xbox All Access purchase?
A: Yes. A Citizens One Line of Credit lets approved customers buy a console with Xbox All Access for a low monthly price and no upfront cost. This line of credit offers you a fixed interest rate of 0% APR for 24 months.1 You will receive a statement each month, and Citizens One recommends setting up automatic payments in order to ensure that your bill is paid on time. There are no application fees, annual fees, early payoff fees, or late fees, however late payments may be reported to the credit bureaus.
1. With approval of Citizens One Line of Credit at 0% APR and 24-month term. Subject to individual credit approval. Taxes, shipping, and other charges are extra and may vary. See Citizens One Line of Credit Agreement at www.citizensone.com/XAA for full terms and conditions.
2. 24-month subscription to Xbox Game Pass Ultimate includes Xbox Live Gold, Xbox Game Pass for console, Xbox Game Pass for PC, and other benefits; game catalog varies over time. Internet access required (ISP fees apply). Membership Conversion: Your existing Xbox Live Gold and Xbox Game Pass membership(s) will automatically convert to Ultimate at a conversion ratio; learn more at xbox.com/gamepass. Digital Direct: Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console during set-up and is available in Settings; no codes required. Warranty: Console is under a 1-year limited hardware warranty (90 days for controller/accessories) regardless of length of financing. (Microsoft Limited Hardware Warranty: www.support.microsoft.com/warranty). Upgrade: Upgrade option, subject to credit approval, after the equivalent of 18 payments for the next Xbox Series X console, coming Holiday 2020 via direct relationship with Microsoft. New contract, terms, and pricing required for upgrade; monthly payments may be higher. Requires return of console, controller, and power cord in good condition. The next Xbox console available under the upgrade option is subject to FCC rules and will comply with the appropriate FCC rules when available. See product and upgrade terms at Xbox.com/XboxAllAccessTerms.