Summary: This desktop gaming computer is drastically overpriced and has some quality issues, but given the current state of the GPU market, the consumer would be hard-pressed to do better. While I would have given this PC a five-star rating, I sadly had to reduce my rating to three stars, due to the quality control issues as well as the lack of customer support from CyberPowerPC. That said, the consumer can fix most of the shortcomings with some time and additional cost, but at this price point, CyberPowerPC should have done much better.
Background: I am a typical home consumer / gamer, with a moderate level of computer knowledge, who is not being compensated for this review. I purchase a new computer and/or game console every few years, and I don’t do much research until a few weeks prior to a new purchase. I have owned dozens of game consoles, desktop PCs, and laptop PCs over the years, but this is actually my first true gaming PC.
My setup: While CyberPowerPC delivers slightly different component parts on each PC (based on market availability), other reviewers here received much the same parts as I did. I received: CPU (AMD Ryzen 9 5900X); MOBO (ASRock X570 Phantom Gaming 4 WiFi AX); GPU (GIGABYTE Gaming OC GeForce RTX 3080); PS (Apevia 1000W 80+ Gold); SSD (ADATA SX6000LNP 1TB PCIe Gen3x4 M.2 2280); Case (CyberPowerPC Mid-tower Gaming Case with 2 x RGB Strips); RAM (TEAMGROUP T-Force Vulcan Z DDR4 16GB Kit (2x8GB) 3200MHz (PC4-25600) CL16; AOI (CoolerMaster ML120L RGB V2); Fans (3 x CyberPowerPC); Wired Keyboard and Wired Mouse (CyberPowerPC). {4+ to 5- Stars for core components}
Discussion: As shipped, this PC had pretty decent component parts (with some exceptions), but the performance was quite poor. If it were not for the built-in safety features, this thing might have gone up in smoke in the short term or fizzled out earlier than it should have in the long term. As shipped, my Celsius readings without load were GPU (45); CPU (54) M/B (37); and SB (58). After loading Cyberpunk 2077 at around 60 fps (4k), my readings skyrocketed to GPU (88); CPU (91); M/B (52); and SB (63). In addition to the cooling issue, the PC was also quite loud. {Minus stars for heat and noise}
At the suggestion of several of the other reviewers, I took a closer look at the fan installation. Although it was indicated that CyberPowerPC had rectified the situation, I found that my PC had shipped with a a total of four case fans (two attached to the AIO and two attached to the side of the case), and that all of them were blowing air into the case. So apparently, at least for my PC, the fan placement issue remained unchanged. To fix the problem, I reversed the two fans on the AIO to blow the air outward and I moved the two fans from the side of the case to the front of the case (blowing inward). As suggested by other reviewers, this little fix made SIGNIFICANT changes to the heat problem. My new readings without load were GPU (45); CPU (37) M/B (32); and SB (53), and with load GPU (68); CPU (67); M/B (39); and SB (51). While this fix did not cost any additional money, it did take my time and I find it completely unacceptable that I was left to educate myself and to fix this as a consumer, especially at this price point. I am not a professional, but after the fix, I believe the heat levels were not fantastic, but they were adequate for a prebuilt PC. {Minus stars for consumer research and repairs}
After making the fix, I believe the PC would meet the basic expectations of most users and would be a good value for a prebuilt gaming computer AS PRICED ONE YEAR AGO (under $2,000 at BestBuy). With the current pricing (approaching $3,000), the value is a bit more of a stretch. While I do recognize that the price increase is on par with the price increase of GPUs offered by third party sellers, the simple reality is that there has not been a significant change in the MSRP during the same period. In other words, I’m calling into question whether the cost to put the PC together has changed, or if CyberPowerPC hasn’t simply increased their profit. That aside, unless you are one of the lucky few who scores a GPU at MSRP though BestBuy or elsewhere, or unless you are willing to wait out the market, then you will be hard-pressed to do much better than this. {Minus stars for price inflation}
My upgrades: As discussed above, I feel the computer is adequate as shipped (after moving the fans), but it was a bit short of what I personally was looking for. Most of the core components were actually on par with what I would have used if I were to construct the PC myself, but the minor components left something to be desired. Specifically, while 16k RAM and 1TB SDD might be perfectly adequate for many users, I opted for to: 1) replace the RAM (G. Skill Trident Z Neo Series 32GB (2 x 16GB) 288-Pin SDRAM PC4-28800 DDR4 3600-CL16); 2) add another SDD (SAMSUNG 970 EVO Plus SSD 2TB - M.2 NVMe Interface Internal Solid-State Drive); and 3) to replace the wired mouse and keyboard with wireless versions. Of course, in doing so I ended up costing myself some cash by not using some of the items that shipped with the unit, but that is always an issue with purchasing a pre-built PC, and those upgrades were entirely by my choice. {Neutral stars for upgrades}
Noise issue: With some investigation, I determined that the excessive noise was due to two fan issues. The first was that the software had not been optimized by CyberPowerPC prior to shipping, so basically the fans were running at full force with or without load. I was able to rectify the issue by adjusting the settings in the BIOS and in the motherboard software that I downloaded online. The second issue was that the cheap CyberPowerPC case fans were rattling and making a bunch of noise. I imagine I could have contacted them about a replacement, but I already had attempted to contact them (as discussed below), so I did not bother. As mentioned above, while I was mostly happy with the core components they used, it was the lesser components like these fans that I was displeased with. At this price point and with solid core components, was it really worth it to save a few bucks on a fan? {Minus stars for cheap minor parts}
Customer service: Prior to purchasing the PC, but after reading the reviews, I was concerned that the cooling might be acceptable, but I knew that I wanted to further improve the performance because I plan to keep this computer for several years (long after the warrantee expires). Unfortunately, after placing my order, I noticed on the pictures at BestBuy that there was a tag that said the warrantee would be invalidated if the AIO was replaced. Since I wanted to have the ability to make the change, I emailed CyberPowerPC to find out if that was in fact true. That said, after receiving the PC, I realized the tag was placed by the AIO manufacturer and was addressing the port for adding cooling fluid. So, the good news is I realized I could replace the AIO, but the bad news is that I have yet to hear back from CyberPowerPC, and that was three weeks ago. {Minus stars for customer service}
AIO replacement: As discussed, while the cooling was adequate, I wanted even better performance and to get rid of the excessive fan noise. Accordingly, decided to replace the AIO single cooler with an AIO triple cooler and to replace all of the fans with higher quality / less noisy ones. It is worth noting here that the factory installed fans come with RGB lighting, but that it is controlled by a button on the PC case, and it can’t be controlled with software. I ended up replacing the AIO (NZXT Kraken Z73 360mm - RL-KRZ73-01 - AIO RGB CPU Liquid Cooler - Customizable LCD) and the fans (Lian Li UNI Fan SL120 fans with controller “ARGB 120mm LED PWM”). After the switch, I had a total of 8 case fans (three out-facing attached at the top of the case to the AIO; one out-facing attached to the rear of the case; three in-facing attached to the front of the case; and two in-facing attached to the rear side of the case). Yes, this is probably overkill, but the noise issue is completely gone and the PC runs extremely well and cool at 4k / 60 fps. My final readings without load were GPU (35); CPU (31) M/B (29); and SB (47), and with load GPU (65); CPU (62); M/B (32); and SB (48). {Plus stars for upgradability to a very good overall Gaming PC}
Software: While I would have liked a copy of MS Office, all that was included was a fresh installation of MS Windows. Yes, that’s correct, there was nothing else; there was absolutely zero bloatware. I really appreciate that one, but then there was a big negative side to the whole software picture in that it appears that zero optimization was done to my PC. As with the fan software issues mentioned above, there other serious issues with not optimizing the system. I’m sure a professional would find more, but I found one in particular that cost me two days of frustration and nearly resulted in me returning the PC to BestBuy. Specifically, after getting all of my base PC setup with drivers and such, I went to backup the system and I kept getting error messages. Long story short, I finally determined that the system BIOS was shipped with the TMP 2.0 turned off. I’m lucky I even stumbled across the fix because I had never even heard of it, but as I’m sure many with more expertise than me would know, you can’t even install Windows 11 with that setting turned off. I’m not sure how that happened, but what I am sure of is how totally unacceptable it is for a PC to ship in such condition. {Plus stars for no bloatware but multiple minus stars for lack of system setup and optimization}
Final note: Like seriously; I’m not making this one up. Take a look at my included photos and note the sticker on the back of my CyberPowerPC which reads, “Assembled from tested components – Complete system not tested”. Really? I’m looking at you CyberPowerPC.