Questions & Answers

Q: QuestionHow do I cancel a protection plan on a new computer? I have heard two things from Best Buy customer service chats and phone conversations: (1) I can cancel at any time and receive a refund; (2) I can only cancel the plan if I return the new computer.

Asked 5 years ago by Chyrpe.

• A:Answer Well I don’t know about if it’s a new computer, but I had recently purchased a TV with a 2 yr plan and I cancelled the plan. It took them three weeks to return my money and I realized later that it wasn’t in my original form of payment ( to my credit card). I received a Best Buy gift card in the mail. I was upset to say the least as chat customer service said it would be returned to my card

  Answered 5 years ago by HouseofHealingVerified Purchase

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Q: QuestionDoes this insurance cover flat screen tv that gets damaged through handling

Asked 5 years ago by Chris.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Hi Chris. Thank you for your great question! Currently, none of our Geek Squad Protection plans that cover a TV include accidental coverage. If you're referring to a different product that has one of our Accidental Geek Squad Protection plans, that wouldn't be able to cover damage to a TV as it's a separate product. I hope this helps. If you have any more questions, please let us know!

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHow do I activate this coverage I already paid for?

Asked 8 years ago by Cheryl.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Hi there, we purchase five years warranty for our washing machine , do we have to register the warranty or it was already registered when we bought the machine ? warranty SKU # 14400381 Washing machine is Samsung WF45T6000AW Date of the invoice 02/17/2022 installed 02/23/2022 Awaiting for your reply. Thank you A K Karam

  Answered 4 years ago by Anonymous

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Q: QuestionHi. I have a surface book laptop that was gifted to me a year ago. It came with a 2-year accidental protection plan. My toddler stepped on it when it was charging and the top now has a dent in it. Would this be something that would be covered?

Asked 6 years ago by surface35.

• A:Answer Yes they will been there before

  Answered 5 years ago by KingZoe

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Q: QuestionI am returning my laptop, how to I cancel the protection plan?

Asked 7 years ago by jenn.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I would suggest that you get with the sales persin who sold the plan to you to find out how to cancel the the plan. You might also ask somebody from the Geek squad. Hope this helps you.

  Answered 7 years ago by KenVVerified Purchase

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Q: QuestionHi my car was recently broken into and laptop stolen. It had the protection but obviously now I don’t want this computer covered because it’s for some criminal now. What can I do?

Asked 5 years ago by Stolen.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thank you for your awesome question. I'm very sorry to hear about this situation with your car being broken into and the laptop stolen. I hope you can find who did it and hopefully get the laptop back. If you are unable to get the laptop back, know that they cannot use the protection plan as it's tied to your specific Best Buy account. If you want to be proactive and remove the Geek Squad Protection or have more questions, please give us a call at (800) GEEK-SQUAD or (800) 433-5778. All the best in taking care of this!

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questiondoes it cover open box purchase

Asked 1 year ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Incorrect. If you purchase a protection plan on an open boxed item and you need repaor or replacement.... If they deem the item needing to be replaced they will deny you a replacement and advise yku to buy the newer product and they refund that original amount you paid for the open box item. Making it pointless in having purchased the open box item or protection plan to begin with. I purchased an open box tv not even a year ago. Was sold a prptection plan and told the same protection applies to this tv as it would a new one. Fast forward to now, my tv has lines going through the picture & only getting worse. They no longer make my tv and offered to exchange it free to the upgraded version. Great. Nope. Not great! They said because my item was an open box item I got at a discounted price, if I wanted the replacement I had to PURCHASE the new tv & theu would simply refund the original amount I paid for the discounted tv. Which defeats the entire purpose of me buying the discounted open box item all together if I have to buy a new tv anyways. I got a deal on a tv for them to basically say I now have to buy my replacement at a small discounted rate. Never again will I buy a protection plan from Best Buy, nor a tv. Buyer beware. They will lie to you to get you to buy open box items without disclosing to you that these open box items if they make new versions of it will cost you more out of pocket if your item breaks to have replaced.

  Answered 1 year ago by KaylaT

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Q: QuestionHi, does this protection cover water damage?

Asked 8 years ago by water.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You may contact Best buy representative to get help with your warranty inquiry. You may also complete the e-mail form at the contact page.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionMy laptop charger is broken. Is it covered under the protection plan?

Asked 7 years ago by Joe.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Hi there, Joe! That is going to depend on the terms and conditions available based on the date of your computer purchase. I recommend stopping by your local Best Buy so that can determine your coverage. You can make an appointment with your local Geek Squad here, https://www.bestbuy.com/services/triage/home?CMP=ocss.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionWhat is the difference between Accidental Geek Squad Protection and Best Buy Total Tech Support?

Asked 5 years ago by anon.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Hi Anon. Thanks for your great question! Accidental Geek Squad Protection covers a specific product that it's bought with like a laptop, gaming accessory, etc. This covers the hardware on that unit in case something was to happen. Total Tech Support on the other hand is more for the support side. This covers an unlimited number of computers for support like data transfers, diagnostics and troubleshooting, trainings, etc. It will also heavily discount in-home services and cover vehicle installations. I hope this helps! If you have any further questions on this, I'd recommend connecting with your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHow do i file a claim with my geek squad protection plan

Asked 6 years ago by carolyn.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I try going to the link provided and all it does is give me a quote for mounting a tv. I don't need my TV mounted I need my TV replaced.

  Answered 5 years ago by Irish

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