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Hi there. Thanks for your great question. It sounds like you may have a Total Tech Support membership or an older Geek Squad Tech Support plan. Total Tech Support replaced our previous plans to cover your computers, home and vehicles. You can learn more about the plan by visiting: https://www.bestbuy.com/site/services/total-tech-support/pcmcat1494357892646.c?id=pcmcat1494357892646 or by contacting your local Best Buy.
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