A:AnswerThanks for your question, Mickey! At this time, we do not offer renewals on Geek Squad Protection plans. However, we do offer Total Tech Support. You can learn more about our Total Tech Support program at https://www.bestbuy.com/totaltechsupport.
A:AnswerHi there. Thanks for reaching out to us about this. I'm sorry to hear about what happened! We'd like to hear more about the condition of the laptop right now and see how to help. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi there. Thanks for reaching out to us about this. Some of our protection plans cover cosmetic damage. We would like to know more about which protection plan you're referring to to make sure with you. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerThanks for your question! It is my understanding, we try and repair any damage that may have occurred before opting for a replacement. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerHi there. Thanks for your question! Currently, you can only purchase the protection plan for your laptop within the return policy which would have been passed by now. However, you can always purchase a support plan like Total Tech Support which can help as well. If you'd like to learn more, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for your great question! We are certainly living in unprecedented times and we appreciate your understanding. We may be able to help out with that. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can best help you.
A:AnswerHi Dave. Thanks for your great question. Depending on the product, we have ways to get them serviced. We'd be happy to clarify further if you could give us a call at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThanks for your question! The Accidental Geek Squad Protection is typically tied to one device. Our Total Tech Support membership covers multiple devices for a variety of issues and benefits. If you have any questions or concerns about what plan(s) you have and/or what is covered, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Rosey. Thanks for your question. I'm sorry to hear about your laptop having some issues. We should be able to help you get a new charger too. At this time, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can help you out!
A:AnswerHi there. Thanks for your question! We used to allow protection renewal. At this time, you can no longer renew protection specifically for devices. If you have any questions on this change, we'd be happy to answer those for you. You can reach us either at your local Best Buy or by calling us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerSorry to hear about your computer. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. We should be able to help get this resolved for you, but we'd want to check out the computer first to be sure. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerThat is right the Accidental Protection subscription should cover this problem. Please call, chat online or visit Best Buy to help resolve this intermittent computer operation.
A:AnswerThey might through their other service, try this link and click the "chat to consult" button and ask them if they can do this.
https://www.bestbuy.com/site/best-buy-home/in-home-consultation-advisor-gallery/pcmcat1566434481890.c?id=pcmcat1566434481890
A:AnswerSorry to hear about your pen, Mailee. You should be able to see your Service Plan under your account on BestBuy.com. We can also help lookup your protection plan(s) over the phone. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThanks for your question. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. Generally, we offer a separate lost and theft plan for compatible devices and the standard Geek Squad Protection does not protect against theft.
A:AnswerCongrats on your new laptop. The laptop is registered with the Geek Squad Protection at time of purchase. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerWe do have processes in place, at this time, for support abroad. The details can be found in the terms and conditions of your plan which can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerYou are able to purchase the protection plan for a product later so long as it is still within the return period. For full details on our Return & Exchange Promise, please visit us online at www.bestbuy.com/return.
