A:AnswerThanks for asking us a question. We know that TV issues are never ideal! We would love to get you back to watching TV as soon as possible. For support with this, please call us at 1-800-GEEKSQUAD, 1-800-433-5778.
A:AnswerA new 50” TV is very kind gift to give this Christmas. Thank you for choosing Best Buy for this purchase. We’d be happy to point you in the correct direction to get the Geek Squad Protection Plan into your daughter’s name. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778. We recommend having your daughter’s full legal name, email address, physical address, and phone number ready upon calling.
A:AnswerYou can receive an email at the time of purchase with the details of your plan. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:Answer5 years is the longest plan we currently offer, though if you're looking to downgrade to a lower plan, that may be possible within our return period. As for if the television breaks and is not repairable, it will be swapped out for an equivalent model in terms of specifications, valued up to the original purchase price on your current television. You can see full Terms & Conditions at www.geeksquad.com/termsconditions.
A:AnswerNo, Geek Squad Protection Plans cannot be transferred between devices. Your plan should be cancelled and refunded to you when the TV is returned or exchanged.
A:AnswerA Geek Squad Protection Plan would only apply to the product it was purchased to with, and no additional devices. Please see www.geeksquad.com/termsconditions for the full terms of that plan.
A:AnswerThere are a couple different protection plans that are offered for our Televisions and I'm wanting to get you connected with an Agent that is standing by to see which one would work best for you! Please call us over the phone at (800) GEEKSQUAD, or via chat, www.geeksquad.com/chat.
A:AnswerGreat question! To be honest, I'd need to gather more information on the plan you purchased at the time of sale to determine if you have a protection plan or a replacement plan. Although I may be unable to assist you here, I encourage you to work with one of our online chat Agent to see if they can't take a closer look into the plan you have!
Our Geek Squad Agents are standing by ready to help! www.geeksquad.com/chat
A:AnswerYes I’m pretty sure it would cover that as long as they don’t determine it was misused ,dropped & tv was used in normal conditions & environment..sounds like a manufacture defect.. I would also call the geek squad hotline & ask them too,. since you already need to call them to set up a appt for repair but do it quick since you are already in the 2nd year of extended Warrenty .
Good luck
A:AnswerI can't see your issue, but if it's anything like my 4 month old Sony ... crappy workmanship, and worse warranty and customer support. By Sony AND BestBuy.
