Questions & Answers

Q: QuestionHow close do the cameras need to be to the base station. Need for outbuildings on farm

Asked 4 years ago by Susie.

• A:Answer Unfortunately I’m not really sure. I have a large house and it works great, but I have a Wi-Fi extender

  Answered 4 years ago by JosephtnnyVerified Purchase

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Q: QuestionI currently have the old school basic Arlo cameras. In the app I can view video clips for the past 7 days and have the option to download/save clips to my phone if I want. Can I do the same with the Pro 3 withOUT the subscription or will I have to pay?

Asked 4 years ago by heyha.

• A:Answer They gave a free trial but the pro3 will have to have a subscription if you want to have on their cloud. It does have a USB slot for local storage on its hub but it seemed really difficult when reading the fine print after buying it on all these extra steps to view it without having to take it out. I was under the impression that I could put the USB in and see recordings to it within the app once inserted.

  Answered 4 years ago by CK2020

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Q: Questiondoes the hub have to hard wire to router/modem?

Asked 4 years ago by Jeanne.

• A:Answer Yes it has to be wired to the router/modem

  Answered 4 years ago by skyeVerified Purchase

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Q: QuestionHow long does it take to fully charge the batteries when you first get the cameras? How long to fully charge after they must be changed after use? Note - Do not have the extra batteries or charger.

Asked 4 years ago by PWhite.

• A:Answer Cameras come with good battery life to set them up. When battery life drained out, it would take 2-3 hours to fully charge it. ^RM

  Answered 4 years ago by ArloTeam

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Q: QuestionCan more cameras be added? How many cameras can the Pro - 3 manage? Also, is the Pro 3 system better than the Essential? Or the new standalone wireless cameras you offer?

Asked 4 years ago by AddedCameras.

• A:Answer Yes, you can add up to 15 cameras in a single Arlo base station/SmartHub. As for the difference between the Arlo Pro 3 camera with the Arlo Essential camera series, each of them has highlighted feature that suits to the needs of different customers. Example, if you are looking to get a camera with better battery life, the Arlo Essential XL Spotlight camera would be a good option. To learn more about the specifications of our products, please visit our website : https://www.arlo.com/en-us/default.aspx. ^RM

  Answered 4 years ago by ArloTeam

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Q: QuestionHow far away can the cameras be from the base?

Asked 4 years ago by Anonymous.

• A:Answer Its more of a question of how far your WiFi can go. Take your cell phone to the exact spot you want to place the device/camera and see what your phone gets for a Wi-Fi signal.

  Answered 4 years ago by MarkVerified Purchase

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Q: QuestionCan the spotlight be turned on/off depending on varying conditions?

Asked 4 years ago by Anonymous.

• A:Answer You can activate the spotlight manually in the camera’s live stream. Otherwise, if the Arlo camera is Armed, the spotlight automatically activates, and the camera starts recording when motion is detected. ^RM

  Answered 4 years ago by ArloTeam

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Q: Questionwhat is the range for the wireless cameras?

Asked 4 years ago by herbcr.

• A:Answer Install the Hub in a central place, I think my furthest one is about 30 ft away from the hub and across 2 rooms. Either way when you connect them and have the app, you can see how weak or strong the connection to your cameras is.

  Answered 4 years ago by LouVasVerified Purchase

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Q: Questionis the smarthub better for Range (300 ft) or is it better to have the hubless version i.e. Arlo essential, Arlo Pro 4?

Asked 4 years ago by Gamer81.

This question was asked about the related product: Arlo - Pro 3 2-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - White

• A:Answer Some router may be able to provide better wifi range using their external antennas however, the Arlo base station/SmartHub gives extra layer of security to the cameras. ^RM

  Answered 4 years ago by ArloTeam

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Q: Question1. What is the recommended distance from cameras to storage unit and or base unit when they are NOT in line of sight of each other? 2. How far apart can the cameras be from the DVR unit and or base unit in a stick dwelling, inside and out ?

Asked 5 years ago by Ed.

• A:Answer You can place your Arlo camera a maximum of 300 feet (90 meters) from the SmartHub or base station. The maximum line-of-sight range of 300 feet is reduced by each wall, ceiling, or other major obstruction between the camera and base station: https://bit.ly/3mGSr03 ^KN

  Answered 5 years ago by ArloTeam

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Q: QuestionHow far can you put the cameras from the Base? distance wise.. How far can the base be from the wireless router?

Asked 5 years ago by Hendriksgal.

• A:Answer You can place your Arlo camera a maximum of 300 feet (90 meters) from the SmartHub or base station. The maximum line-of-sight range of 300 feet is reduced by each wall, ceiling, or other major obstruction between the camera and base station. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionIs it supports external hard disk to save the videos and configure the file type without Cloud?

Asked 5 years ago by Miikachu.

This question was asked about the related product: Arlo - Pro 3 2-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - White

• A:Answer The usb does support external storage. I currently have a 256gb Sandisk USB installed in mine, and have not tried any other sort of storage. The storage does have to be formatted to work with the hub, option is given in phone app.

  Answered 5 years ago by BenjaminTVerified Purchase

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Q: QuestionDoes the pro 3, 6 pack base station also support additional door bell cameras? For example if someone were to add a door bell camera at every entry point (+3)

Asked 5 years ago by DeAguiar.

• A:Answer The Video Doorbell does not require the Smart Hub to connect as it connects directly to your 2.4Ghz WiFi network.

  Answered 5 years ago by ArloTeam

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Q: Questionwill Arlo work during a power outage?

Asked 5 years ago by ana.

This question was asked about the related product: Arlo - Pro 3 2-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - White

• A:Answer no

  Answered 5 years ago by Smarty

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Q: QuestionDo you offer this in black What’s the difference between the pro 3&pro4

Asked 5 years ago by Rich.

• A:Answer We do offer the Arlo Pro3 cameras in black: https://www.bestbuy.com/site/arlo-pro-3-4-camera-indoor-outdoor-wire-free-2k-hdr-security-camera-system-black/6364584.p?skuId=6364584 Arlo does not offer a Pro4 system. Is there a different model you are referring to? You compare our products using the compare feature on the Best Buy site or via our product page: https://www.arlo.com/en-us/products/default.aspx ^KN

  Answered 5 years ago by ArloTeam

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Q: QuestionDoes Arlo pro 3 still offer free 7 day cloud storage?

Asked 3 years ago by Eng.

This question was asked about the related product: Arlo - Pro 3 2-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - White

• A:Answer You will need to have an Arlo secure subscription after your trial period expires to utilize all of the Smart Features.

  Answered 3 years ago by Arlo Team

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Q: QuestionCan two phones receive alerts. I want a pro 3 system but my wife wants to be able to get alerts also.

Asked 4 years ago by bdp37.

This question was asked about the related product: Arlo - Pro 3 2-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - White

• A:Answer Yes, you go through "settings", then "grant access". I don't think guest accounts can watch archived footage unless you have the subscription. I have the Pro3 but hate it. I do not recommend...

  Answered 4 years ago by Jaye

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Q: QuestionI have the Arlo Pro 3 Spotlight camera. Is that camera compatible with this hub?

Asked 4 years ago by dm63.

This question was asked about the related product: Arlo - Pro 3 2-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - White

• A:Answer Yes, they are compatible. ^RM

  Answered 4 years ago by Arlo Team

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Q: QuestionDo have to pay extra storage or can I save it on the hub for 7 days

Asked 4 years ago by Kelly.

This question was asked about the related product: Arlo - Pro 3 2-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - White

• A:Answer Arlo Pro 3 camera will come with an Arlo Smart trial. When the trial expires, you have the option to purchase an Arlo Smart subscription. Without an Arlo Smart subscription, you can still add up to 5 cameras to your Arlo account, live stream, and receive motion and audio notifications. Additionally, you may setup local storage feature by following the steps here : https://kb.arlo.com/1146857/. ^RM

  Answered 4 years ago by Arlo Team

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