A:AnswerOpen the back of the camera and look behind the battery for the Model number. Then look for the last 5 digits of the serial number on the label. Go into your router settings / GUI and look for the device with the Host Name the Model number and the last 5 characters of the serial number. The MAC address will be listed in the settings for this device.
A:AnswerYou can add quite a few devices to the Arlo base station or Smart Hubs. we do not have an exact limit. Your Arlo subscription will determine device features. You can find more info here: https://www.arlo.com/en-us/arlosecure.html
A:AnswerYes, CVR is compatible with the Pro 4 cameras. With CVR activated on one of your cameras, you can record all the action 24/7. CVR captures everything in the background, and you can rewind to catch anything you missed. You can find more info here: https://kb.arlo.com/1018425
A:AnswerThe Arlo Pro 4 camera can be connected to Apple HomeKit when your Arlo Pro 4 is synced to a compatible Arlo SmartHub/base station: VMB5000, VMB4540, VMB4500, or VMB4000.
A:AnswerArlo allows only one registered administrative user per account. However, you can add additional users by using the Grant Access feature. Check out these Knowledge Base articles for full information: https://kb.arlo.com/000039122 and https://kb.arlo.com/1103229
A:AnswerI’ll answer to help all that have been stuck in this nightmare!!! Use the little pin and push in! No where in the limited instructions is this stated! Hope this helps many!!!
A:AnswerYes. Check out our Arlo Smart plans available that will fit your needs and preferences for accommodating the amount of cameras you have on your account: https://kb.arlo.com/88 ^KN
