“This laptop is less than a week old and continuously shuts off - it does not shut down but the screen goes blank and I have to use the on/off button to get it back up. what's wrong with it?”

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• No

  Answered by Saif 5 years ago

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• Blackscreen is normal when the laptop is in idle mode. To stop this, please go to Settings > Power & Sleep, and select "Never" on both Screen and Sleep from the dropdown menu.

  Answered by ASUS Answers 5 years ago

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