A:AnswerThank you for your interest in our Best Buy essentials™ Full Motion TV Wall Mount for 47–84" TVs. We truly appreciate your support. Unfortunately, we do not offer individual parts for our mounts, as they are only sold as complete units. We understand this may be disappointing, and if you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Best Buy essentials Support
A:AnswerThank you for your question! When mounting your TV, you'll want to position the brackets on the back of the TV so that they are level with each other. The distance of the screw holes from the bottom of the TV doesn't dictate where the brackets should be placed vertically on the TV itself.
Instead, focus on attaching the brackets using the holes on the back of your TV that match the VESA pattern and allow the brackets to be horizontally level. Once the brackets are securely attached and level on the TV, the mount on the wall will ensure the entire TV is level. You don't need the bottom of the brackets to be exactly at the 2-1/2" mark from the bottom of the TV. The key is that the brackets are level relative to each other on the TV's back.
If you have any other questions or need further assistance, feel free to ask! - Mae | BestBuy Essential Support
A:AnswerJR, thank you for your question. The bolt sizes needed to attach your TV to the mount will vary depending on your specific TV model. Our mount typically includes a selection of common TV mounting bolts (usually M4, M5, M6, and M8 in different lengths). You'll need to try the different sizes included to find the ones that fit the VESA mounting holes on the back of your TV. For securing the mount to the wall studs, you'll likely need a 13mm socket for the lag bolts that are usually included. However, always refer to the specific installation manual that came with your mount, as it will have the most accurate information about the required hardware and tools for a safe and secure installation. If you have any other questions or need further assistance, feel free to ask! - Mae | BestBuy Essential Support
A:AnswerFor replacement vertical brackets and bracket screws for your Best Buy essentials™ Full Motion TV Wall Mount for 47–84" TVs, please contact an aftermarket supplier. Best Buy Essentials does not offer these parts directly. If you have any other questions or need further assistance, please feel free to ask. - Mae | Best Buy Essentials Support
A:AnswerThanks for your question! The Best Buy essentials™ Full Motion TV Wall Mount for 47–84" TVs can be installed on various wall types, including stone walls. However, it's important to use the appropriate anchors and tools for a secure installation. If you're unsure, it might be a good idea to consult with a professional installer to ensure safety and stability.
If you have any other questions or need further assistance, feel free to reach out! -Ed | Best Buy Essentials
