“So this mount for our TV no longer holds, the TV leans way to far and it will not sit straight. We push it back and it immediately falls forward? What can be done with this? We bought both the TV and mount at Best Buy in 2023”
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This is a tightening problem you just need to tighten the bolts
Sorry, there was a problem. Please try again later.It seems like your TV mount may have a stability issue or require some adjustments. Start by checking that all screws and bolts are securely tightened, particularly those connecting the TV to the mount and the mount to the wall. Inspect the mount and its components for any signs of wear, bending, or damage; if something appears broken, it might need replacement. Additionally, verify the tilt adjustment mechanism, as full-motion mounts often have a feature that needs to be properly set and locked. Ensure that your TV’s weight falls within the mount’s specified range, as an overly heavy TV could cause the leaning problem. If these steps do not resolve the issue, consulting a professional installer is a good idea to ensure safety and proper setup. If you have any other questions or need further assistance, feel free to ask! - Mae | BestBuy Essential Support
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