A:AnswerShort answer, it was removed because the terms of the plan were completely changed when Geek Squad Tech Support was removed and Best Buy Total Tech began. Webroot is still supported, can still be purchased and can be installed under the Total Tech membership, but it is no longer included for free.
A:AnswerBest Buy Protection currently does not cover cracked TV screens. Please visit www.bestbuy.com/bestbuyprotection for full information on protection plans and coverage for your devices. If you have other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289) or speak with a friendly blue shirt in store.
A:AnswerCall the local Best Buy and ask them to send a person that can do the repair that you need. Be flexible on the time you want them to come. Think of any question you want answered and make a note of them before you call. The individuals that have made a home repair for me were very nice and patient with me and the fixed the problems. Thank you Best Buy for helping me with several problems in past few years.
A:AnswerI tried to cancel my geek squad subscription using the phone numbers given online. But I am told you can't find my membership. Bet Buy charged my credit card $191.42 on 05-04-2025.
A:AnswerWhile we are sad to see you go, please reach out to us by calling 1-888-Best-Buy (1-888-237-8289) and we will happily assist with any account modifications. Please keep in my mind that if you need us in the future, we are just one phone call or click away!
A:AnswerThat is a great question Bill! Best Buy Totaltech™ is an auto-renewing membership, and a credit card is required so that your support and protection benefits are uninterrupted. You may cancel your auto-renewing Best Buy Totaltech™ membership at any time, and we’ll send a reminder to the email address on file prior to charging your credit card. You can view all the details of Best Buy Totaltech at www.bestbuy.com/Totaltech
A:AnswerGeek Squad can certainly assist you with getting a printer working under your Best Buy Total Tech, with your computer, if you are having issues. Even if the device was not purchased at Best Buy, we can certainly take a look. If you are referring to hardware coverage, please note that Best Buy Total Tech only provides the 24 months of protection if the product was purchased at Best Buy and your Total Tech membership is active. Please call 1-888-BESTBUY (1-888-237-8289), 24/7/365, and one of our friendly phone agents can assist you with getting connected to a Geek Squad agent for assistance, or we can set up an in-home appointment for you.
A:AnswerIf you purchase the Best Buy Totaltech there are so many benefits that you get with this membership that covers your whole household. You get the free 24/7/365 Geek Squad Tech Support and so many other benefits as well. Here is a link for all the wonderful benefits on www.BestBuy.com/Totaltech.
A:AnswerBest Buy Protection that is included in My Best Buy Total memberships, did not replace Geek Squad Protection. Best Buy Protection is included in My Best Buy Total as long as you have an active membership, which is why you are required to renew the membership to get the full two-years of protection. AppleCare+ is also included with an active My Best Buy Total membership. If you have any questions regarding My Best Buy Total, feel free to visit www.bestbuy.com/total or feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
