A:AnswerWhile we are sad to see you go, please take some time to review your GeekSquad benefits and perks. Please reach out to us by calling 1-888-Best-Buy (1-888-237-8289) and we will happily assist with any account modifications. Please keep in my mind that if you need us in the future, we are just one phone call or click away!
A:AnswerI wish I could answer your question from personal experience. I can't. My experience is from a few years ago. However, when we had problems with one of my client's computers, the Geek Squad manager took the thing with no questions asked. His policy was 'your problem is my problem.' That's an amazing policy.
This guy actually had his techs remove and replace the OS TWICE because of problems we had both times. Both times he did it with no questions asked and he had no problem doing it. Both times he could have said, "You broke it, you bought it" but no, he fixed whatever was wrong simply because we had purchased the right plans. I hope that fits your situation and I hope your store is run by people as generous as mine. As they always say, "Your mileage may vary."
A:AnswerTypical software repairs should be covered if you bring the computer into the store or reach out to our Remote Support team. Some services are available for an additional fee. You can find out any the benefits of My Best Buy Total at www.bestbuy.com/total or if you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
A:AnswerYes, if you log into your account and go to manage your membership, you should be able to update your payment there. If you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
A:AnswerYes, we have evolved our My Best Buy Total offering and renewals and new members' plans do not include installations. If you had a My Best Buy Total Membership (previously Totaltech), you keep the benefits up until your renewal date that happens after July 27, 2023. If you were a Totaltech member, you should have received an email with more information about your renewal and the benefits. If you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
A:AnswerMy Best Buy Total does not include any installation services. When buying a new TV, you would get up to two years of Best Buy Protection included, as long as your have an My Best Buy Total membership. If you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
A:AnswerNope. Their new plan is no free installs and 20% off in home service of any kind. Was all free with $200 total tech plan. Now for $179 you get a 20% discount only. We re done with them. They had the best thing going and were bringing folks back and now stores are empty again and folks turning back to Costco and amazon. Biggest mistake since they tried to force people to get the credit card to earn pints on Apple. Stopped buying apple there that day. They’ll be an online store only at best within 5 years.
