A:AnswerMy Best Buy Total covers those services in store, but not in the home. If you would like to set up a service for a new computer, you can visit our website to scheduled an appointment with our Geek Squad to perform any services you need. If you have any questions, please feel free to visit www.bestbuy.com/total or reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
A:AnswerThank you for being a My Best Buy Total Member. It's important to get that Soundbar installed and correctly connected to your TV. Please reach out to us on Facebook, Instagram, or Twitter/X for assistance with getting those services scheduled.
A:AnswerHello! Thanks for posting about your anticipated Samsung TV purchase. It's important to know what to expect with a My Best Buy Total™ membership. Members receive a 20% discount on installation services, which includes TV Connect & Mounting. You will also get up to two years of product protection on the devices you purchase. To read more about your benefits and terms, you can start by locating your membership here: https://www.bestbuy.com/services/plans/termsconditions.html. You can also call (888) BEST-BUY or (888) 237-8289 to talk with a My Best Buy Total™ Expert or visit https://www.bestbuy.com/memberships to chat online.
A:AnswerGo into the store and go to customer service and let them know of your intentions. Be aware that all warranties that you received through Total Tech go away.
A:AnswerThank you for being a My Best Buy Total Member! When you purchase qualifying items and have them linked to you My Best Buy Total Membership, you will receive Monthly Geek Squad Protection or AppleCare on those items. So long as your membership remains active, you may have coverage on those items for up to 24 months. For more information, please check out www.bestbuy.com/memberships or give us a call at 1-888-BEST-BUY, which is 1-888-237-8289.
A:AnswerAnti-virus is no longer included with My Best Buy Total. If you want to continue to be covered by Webroot, you would need to continue paying that anti-virus subscription fee.
A:AnswerHi, Laura! My Best Buy Total™ offers 24/7/365 tech support on all devices, no matter where or when they were purchased. We encourage you to read more about terms and conditions here: https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-total/pcmcat1629315977983.c?id=pcmcat1629315977983. You can call (888) BEST-BUY or (888) 237-8289 to receive assistance with your computer, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us.
A:AnswerHello! We strive to provide the best support, and as a My Best Buy Total™ member, I know it's important to receive top-tier service. You can review what's included with your membership here: https://www.bestbuy.com/memberships. For questions regarding coverage, please call (888) BEST-BUY or (888) 237-8289, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to assist!
A:AnswerThanks for reaching out. We never want to make shopping with us a difficult experience. We would be more than happy to get you all squared away. Please reach out to us at (888) BEST-BUY or (888) 237-8289. You may also reach out to our social media team on Facebook, X, or Instagram.
A:AnswerI have always found that the Total Tech's can answer those questions and even do the modifications for you at no cost or a discounted cost. I know that I ordered a solid state drive off amazon and they installed it for free.
A:AnswerBest Buy Total has many benefits such as extended 60 day return period, member exclusive sales and events, and up to 2 years of Best Buy Protection included with an active membership. You can find out about all of the benefits at www.bestbuy.com/total or feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
A:AnswerYour service plan anniversary should be one year from the date of purchase. You should be able to log onto your account on BestBuy.com and you should be able to see that or the renewal date, which falls on your service plan anniversary. If you have any questions, please give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
