I purchased a GoPro Hero 11 on May 1st. I plugged it in after using it for 2 weeks and the plug melted inside the device. The charging cord is one I have used multiple times.
the SD card saved data, but camera is no longer operational. Please advise. null

Question

I purchased a GoPro Hero 11 on May 1st. I plugged it in after using it for 2 weeks and the plug melted inside the device. The charging cord is one I have used multiple times. 
the SD card saved data, but camera is no longer operational. Please advise. null

omab · Accepted Answer

Lots of luck getting help unless you bring it to the store.

Memberships Expert Team · Answer

If you have My Best Buy Total, you should be able to return the GoPro, since you are covered by the extended 60-day return policy. If you need further assistance, please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).

Answered by Memberships Expert Team 1 year ago

“I purchased a GoPro Hero 11 on May 1st. I plugged it in after using it for 2 weeks and the plug melted inside the device. The charging cord is one I have used multiple times. the SD card saved data, but camera is no longer operational. Please advise.”

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