A:AnswerPlease call 1-888-237-8289 (1-888-Best-Buy) and we will help with cancelling your membership. Please note that that line is available 24/7/365 and you may call when it is convenient to you.
A:AnswerYes, I just got a new printer after the tech call and a home visit could not resolve the problem. My old printer was several years old. I just had to return my old printer to the store and they ordered the new one. I had to pay about $30 dollars because the price on the new and improved model had gone up, but I am very pleased. A call to Total Tech walked me through the setup and I was good to go.
A:AnswerBest Buy currently only offers the Totaltech membership, but it covers much more than what our previous Geek Squad support plans did. Totaltech would cover Geek Squad troubleshooting and fixing software problems on any computers or printers you currently own. It also provides free standard delivery and installation, an extended 60 day return/exchange policy for most purchases, and up to 24 months of the Best Buy Protection/Applecare+ on most products you purchase while having an active membership. All this, and for the same price as our previous tech support plan! Check out www.bestbuy.com/totaltech for more information.
A:AnswerIf you purchase the TV itself with an active Totaltech membership, then standard delivery and installation services are free, regardless of where you purchased the mount or other accessories. Totaltech also gives you up to 24 months of Best Buy protection on the TV when you purchase it from Best Buy with an active membership, so it's a great choice if you were shopping around for new TVs! Check out www.BestBuy.com/Totaltech for all the benefits.
A:AnswerHello Mary, we're sorry to hear your tv was damaged. Best Buy does not cover physical damage on televisions. You may also find a full list of the benefits at www.BestBuy.com/TotalTech and more information on coverage. You can reach out to us anytime at 1-888-237-8289 (1-888-BESTBUY) for further assistance.
A:AnswerGreat question! You can check by logging into at www.bestbuy.com to your account and then clicking your name in the upper right you will open a drop down menu. Under the Protection Plans and Subscriptions section your plan will be listed. You can also chat online at www.bestbuy.com/totaltech , visit the Best Buy app, go in store, or call us at 1-888-237-8289 and we can check for you as well to let you know current dates and statuses. We hope to hear from you soon!
A:AnswerThank you Lindsey for the great question! Many car audio installations are free with purchase of the hardware. For example in dash receivers and remote starter systems are free standard installation with purchase of the systems themselves. There is not a limit on installation services so if you buy a system for one vehicle then a few months later a system for the second both still qualify. For that full list of services check out www.bestbuy.com/Totaltech . We look forward to seeing you!
A:AnswerHello and thank you for your question! In order to get Best Buy Protection from your Best Buy Totaltech membership you will need to buy the item at Best Buy and have your membership active. At the time of purchase you will receive that benefit. Sadly we do not repair consoles but if you had Geek Squad or Best Buy Protection we would. If you have any questions please call 1-888-237-8289 and we will be happy to assist further. I hope this helps!
A:AnswerThe included Best Buy protections plans on the products you purchase while Best Buy Totaltech is active is certainly an amazing benefit, so both of the devices that you are buying will each be covered. Having that peace of mind to know your technology in your household is covered if anything goes wrong is invaluable. There are so many other benefits in addition to the Best Buy Protection plans and member exclusive sale items we would highly recommend checking out. You can learn all about these benefits at www.BestBuy.com/Totaltech
A:AnswerWith our Best Buy Protection under the Totaltech membership, while we do provide up to 24 months included with it, we also provide the opportunity to switch to a monthly renewal at the end of the 24 months as long as we still offer the protection plan for your product. This monthly plan will continue until either you cancel it or we no longer offer the protection plan anymore in our systems. If its an Apple product then Applecare+ would continue in the same fashion as it always has in the past with the monthly payments. If you have any questions about this please feel free to call us 24/7/365 at 1-888-237-8289(1-888-BESTBUY) and one of our Totaltech experts will be happy to assist you.
A:AnswerHey Marcia, that is correct! With our Totaltech membership, standard installation and delivery will be included with your purchase from us as long as the services are added on at the time of purchase. This also goes for any future purchases you make! Just remember that you let the associates know that you will want them installed and they will be able to help you from there! For a full list of the benefits, visit www.Bestbuy.com/Totaltech or call us 24/7 at 1-888-237-8289(1-888-BESTBUY).
A:AnswerYes! Free standard installation and delivery is part of your Best Buy Totaltech membership! As a member, you will also get 24 months of Best Buy protection while your membership plan is active. Please visit Best Buy Totaltech™ – Best Buy for more information on all the great benefits your Best buy Totaltech membership includes. If you have other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289).
A:AnswerThat is a great question Bob! We have several options for you as Best Buy sells Webroot Internet Security with Antivirus that can be used on 3, 6, or 10 devices. So depending on how many computers you would like to install Webroot on, we can determine which version of Webroot Internet Security with Antivirus would work best for you. We can be reached 24/7/365 by calling 1-888-237-8289 that's 1-888-Bestbuy, or online at www.bestbuy.com/Totaltech, and through the Best Buy app.
A:Answerit has to be items you bought from best buy when you had the membership. does not include any install items on products or services not purchased at bestbuy
