A:AnswerCorrect, My Best Buy Total does not include installations, but we do cover tech support on applicable products at no additional charge. You can find out the benefits at www.bestbuy.com/total or feel free to reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
A:AnswerHello!
That's a great question! Your previously purchased Geek Squad Protection plan that was purchased on your TV would not apply to your new Mac. However, if you have your My Best Buy Total Membership linked to the purchase on your new Mac, then the monthly protection plan would apply. For more information, you may check out www.bestbuy.com/memberships
A:AnswerYes!!! absolutely they will charge you. I am also a senior and unable to bring my faulty new purchase into the store. I was told it would be $169 to come to my house. The answer to everything the geek squad does is BRING IT TO A STORE. There is no more USA geek squad they all have Indian names and accents.
A:AnswerIf you are looking to cancel your My Best Buy Total membership, please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) and we can assist with getting that taken care of. Be aware, if you have any Best Buy Protection plans on any products you purchased, those will also be cancelled, as they require an active My Best Buy Total membership to stay active.
A:AnswerWe run many deals on installation and delivery at different times. You should be able to log into your account with My Best Buy Total and add the chest freezer to your cart. The cart would show the price of all applicable services along with the price of the chest freezer. If you have any additional questions, feel free to visit www.bestbuy.com/total or reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
A:AnswerMy Best Buy Total covers those services in store, but not in the home. If you would like to set up a service for a new computer, you can visit our website to scheduled an appointment with our Geek Squad to perform any services you need. If you have any questions, please feel free to visit www.bestbuy.com/total or reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
A:AnswerThank you for being a My Best Buy Total Member. It's important to get that Soundbar installed and correctly connected to your TV. Please reach out to us on Facebook, Instagram, or Twitter/X for assistance with getting those services scheduled.
A:AnswerHello! Thanks for posting about your anticipated Samsung TV purchase. It's important to know what to expect with a My Best Buy Total™ membership. Members receive a 20% discount on installation services, which includes TV Connect & Mounting. You will also get up to two years of product protection on the devices you purchase. To read more about your benefits and terms, you can start by locating your membership here: https://www.bestbuy.com/services/plans/termsconditions.html. You can also call (888) BEST-BUY or (888) 237-8289 to talk with a My Best Buy Total™ Expert or visit https://www.bestbuy.com/memberships to chat online.
A:AnswerGo into the store and go to customer service and let them know of your intentions. Be aware that all warranties that you received through Total Tech go away.
A:AnswerThank you for being a My Best Buy Total Member! When you purchase qualifying items and have them linked to you My Best Buy Total Membership, you will receive Monthly Geek Squad Protection or AppleCare on those items. So long as your membership remains active, you may have coverage on those items for up to 24 months. For more information, please check out www.bestbuy.com/memberships or give us a call at 1-888-BEST-BUY, which is 1-888-237-8289.
A:AnswerAnti-virus is no longer included with My Best Buy Total. If you want to continue to be covered by Webroot, you would need to continue paying that anti-virus subscription fee.
