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Hello, thank you for purchasing a Beurer product. My name is Victor from Beurer North America and I will be happy to assist you. Please note that more often than not this type of problem is caused by improper cuff size or improper cuff positioning. If the problem persists, please contact our customer service department by phone at 1-800-536-0366 for assistance in trouble shooting the problem for a solution. We appreciate your understanding regarding this matter.
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