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Same thing happened to me, but I emailed support and they asked me to give them the serial numbers of each side of the SoundSport so they can properly register it for me. They are very prompt by the way. I got an answer in less than 2 hours via email.
Sorry, there was a problem. Please try again later.Hello Peter, We would be happy to help! To best assist you, we recommend that you reach out directly to our Bose Support line by navigating to this page here: http://bose.life/2qwENj4. Select your region, scroll down and click " Contact us". Thank you for your interest in our Bose products. We look forward to hearing from you! Very best regards, Mohsin-Bose Support
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