“Got this as a christmas present and was on. A cruise when we got home i tried the sweeper works o. Hardwood floors but on carpet its hard to push and beater brush keeps stopping would like to return”

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• Hello, thank you for sharing your experience with Dyson Ball Allergy Plus Upright. We regret to hear that you have encountered difficulties using it on carpet and that the beater brush keeps stopping. The issue with the beater brush may be due to a blockage or tangled debris. We recommend checking and cleaning the brush bar and ensuring there are no obstructions in the vacuum's airway. We would like to look further into this for you. For detailed information, please feel free to email us at [email protected] We appreciate your support and look forward to serving you again. Warm regards, Dyson Customer Support

  Answered by Dyson Team 1 year ago

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