Questions & Answers

Q: QuestionHow long is the warranty on this Dyson vacuum?

• A:Answer This Dyson vacuum comes with a 5-year warranty and lifetime customer support.

Q: QuestionDoes this Dyson vacuum come with any additional tools?

• A:Answer Yes, it comes with six Dyson-engineered accessories, including a tangle-free turbine tool, combination tool, articulating hard floor tool, stair tool, carbon fiber soft dusting brush, and mattress tool.

Q: QuestionDoes this Dyson vacuum require bags?

• A:Answer No, this Dyson vacuum is bagless.

Q: QuestionWhat is the benefit of the Ball technology in this Dyson vacuum?

• A:Answer The Ball technology allows for easy maneuvering around obstacles with a simple turn of the wrist.

Q: QuestionWhat is the main advantage of the Radial Root Cyclone technology?

• A:Answer The Radial Root Cyclone technology increases suction and helps remove dirt and allergens effectively.

Q: QuestionWhat type of filtration system does this Dyson vacuum use?

• A:Answer This vacuum uses an advanced, whole-machine filtration system to trap allergens inside the machine, preventing them from being expelled back into the home.

Q: QuestionI have a Dyson it cleans GREAT BUT it is sooooo hard to push!!! Is this one easier to push for a77 year old lol.

Asked 2 months ago by bleedgreen.

• A:Answer NO! I just bought this and it is almost impossible to push on my carpet. Similar models say there's a suction adjust disk near the base but I haven't found an adjustment feature on this Allergy + model. This Allergy + model isn't even shown on the Dyson website. I will be returning the vacuum.

  Answered 1 month ago by LouLou

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Q: QuestionDoes this use HEPA filtration?

Asked 1 year ago by MM.

• A:Answer Hello, thank you for sharing your query with us.We would like to inform you that your Dyson Ball Allergy vacuum does not include HEPA filtration. However, this vacuum is equipped with Dyson s’ Advanced Whole-machine filtration, which ensures that allergens are trapped inside the machine and are not expelled back into the home. It captures 99.97% of microscopic particles as small as 0.3 microns. Please feel free to email us at [email protected] with any additional questions as we are happy to provide you with support.

  Answered 1 year ago by Dyson Team

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Q: QuestionWill this Ball Allergy plus lay flat enough to vacuum under a elevated bed frame?

Asked 10 months ago by BCC.

• A:Answer NO!

  Answered 7 months ago by JudithBVerified Purchase

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Q: QuestionIs it corded, and can it roll under beds

Asked 3 days ago by Anonymous.

Q: QuestionCan you tell me whats the difference between this one and one that states HEPA filter on it. I can’t find a replacement for my old Dyson that has a HEPA filter other than Amazon, which has bad reviews from the sellers. Does this capture dust mites?

Asked 1 month ago by Dee.

Q: QuestionDoes it push and turn easily on carpet?

Asked 1 month ago by Mike.

• A:Answer It depends. Low carpet yes.. plush. A bit heavier since the suction is strong.

  Answered 3 weeks ago by JadaVerified Purchase

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Q: QuestionHow good is it on carpet?

Asked 2 months ago by Sher.

• A:Answer Terrible! You can’t push the vacuum on carpets. The suction is too strong.

  Answered 1 week ago by SandraSVerified Purchase

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Q: QuestionHow long is the cord on this vacuum?

Asked 3 months ago by Mary.

• A:Answer I have not measured but is much longer than most vacuums.

  Answered 2 months ago by SewJoySewVerified Purchase

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Q: QuestionHow loud is it. Decibel level?

Asked 4 months ago by MrsT.

• A:Answer The precise decibel level is unknown.

  Answered 2 months ago by PatriciaJVerified Purchase

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Q: QuestionCan all of the accessories be stored on the machine or do they take up more room in another area of the closet?

Asked 5 months ago by Penguin.

• A:Answer Only holds 2 attachments, had to put others in a bag to keep together in closet

  Answered 4 months ago by JenniferLVerified Purchase

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Q: QuestionDoes it push hard on carpets

Asked 6 months ago by Anonymous.

• A:Answer Extremely disappointed due to no air vents in head. It pulls carpet up so tight that will not move. There is another head that I think can purchase that has adjustment. Customer service is extremely poor because automated. Email claims I have adjustment but no there is none on mine. I think newer model may come with slider on front of head for adjustment. On hard floors this is fantastic. Suction compares to a shop vacuum.

  Answered 2 months ago by SewJoySewVerified Purchase

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Q: QuestionDoes this vacuum have the larger ball or smaller one

Asked 6 months ago by treadlite916.

• A:Answer Hello, thank you for your inquiry regarding the Dyson Ball Allergy Plus Upright Vacuum. This model features Dyson’s standard full-size Ball technology, which is larger than the one used in the Dyson Small Ball models. The larger ball provides enhanced maneuverability and stability, especially when navigating around furniture and tight spaces. If you have any further feedback or need assistance with the product, please email us at [email protected]. We would be delighted to assist you further.

  Answered 5 months ago by Dyson Team

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Q: QuestionWhy do I smell like this? Who are you?

Asked 7 months ago by BilboBagskin.

• A:Answer Hello, thank you for reaching out to us, we would like to inform you that the Dyson - Ball Allergy Plus Upright Vacuum smells can be mysterious! It might be something environmental perhaps a lingering scent from food, perfume, or even a change in laundry detergent. If you're noticing an unusual smell, a quick check of your surroundings and clothing might help pinpoint the cause. . If you have any additional questions or concerns, please email us at [email protected]. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support..

  Answered 7 months ago by Dyson Team

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