1-2 of 2 Answers
Head is not adjustable to accommodate thick, plush carpet. Do not buy for this reason. It worked on my old carpet (low pile), but extremely hard on plush carpet. Now that you have it, make sure the rotating bar is ON (gray button next to on/off)
Sorry, there was a problem. Please try again later.Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us. If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at [email protected]. Thank you for choosing Dyson technology! Best wishes, Tia Dyson Customer Support
Sorry, there was a problem. Please try again later.
