We just bought a Dyson ball. It is very hard to push. Am I doing something wrong. null

Question

Jas1 · Accepted Answer

Mine moves very easily so doesn’t sound normal

Schafer · Answer

It is a heavy vacuum. But it should not be that difficult to push. When the motorhead is running on carpet it almost pulls itself along. On hardwood it seems to glide across fairly smooth as well. I will say that moving the vacuum when it’s not running is fairly difficult or rather inconvenient. If you haven’t already perhaps go exchange it and give another one a try. You may even want to try a smaller model then the big ball due to its weight. Good luck!

Answered by Schafer 8 years ago

Verified Purchase

DysonProductExpert · Answer

Hi there, this is Krystal with Dyson. I am sorry to hear your vacuum is hard to push. We would value the opportunity to assist further and want to ensure it is assembled and working as intended. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help. Best Wishes, Krystal Dyson Customer Service

Answered by DysonProductExpert 8 years ago

Best Wishes,
Krystal
Dyson Customer Service

Aimee · Answer

It does take some getting used to as the suction is so strong.

“We just bought a Dyson ball. It is very hard to push. Am I doing something wrong.”

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