Questions & Answers

23 Questions & 124 Answers
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  • Question
    This vacuum is good for dogs hair?   (10 Answers)

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    • Best 
      Answer

      We have 4 Siberian huskies and 2 cats - constant shedding. Hair is a daily battle. This vacuum keeps up even better than the Dyson ball we've used for 8 years prior. We broke 3 other big brand vacuums in short order due to the amount of hair and use. The older Dyson kept up like no other (and still works, we just wanted to upgrade) - and this new Cinetic vacuum works even better!

      By Donovan June 13, 2016.

    • Question
      Can we use this on laminate floors?   (10 Answers)

      We need a vacuum that won't harm our Pergo laminate flooring. Is this Dyson safe for laminate flooring?

      By Jan September 23, 2015.

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      • Best 
        Answer

        Yes I use it all the time

        By Shopdog October 21, 2015.

      • Question
        Air Flow Rate   (3 Answers)

        Why does the Dyson - Cinetic Big Ball have a much lower Air Flow Rate than lower priced Dyson uprights?

        By Bob March 1, 2015.

        Answers
        • Best 
          Answer

          No filters for those new big balls with the Cinetic technology, filters obstruct the flow so without them you'd need less to get the same effect. Advantage of no filter is you don't have to clean it and it can't get clogged like a conventional vacuum.

          By Julian March 6, 2015.

        • Question
          Upright vacuum stability, when using accessories   (10 Answers)

          I'm currently debating in purchasing this Dyson - Cinetic Big Ball Animal + Allergy Bagless Upright Vacuum. Is there a deficiency in the vacuum stability, when having unit in upright position, then while using the extension hosing, the vacuum falling over?

          By Elmer October 11, 2015.

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          • Best 
            Answer

            No deficiency, just pay attention that you have it LOCKED in the upright position. I have had no issues with mine. It's well worth the money.

            By Hillbilly4 November 30, 2015.

          • Question
            What is the noise level (db) on this vacuum?   (5 Answers)

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            • Best 
              Answer

              Hello there, This is Dan with Dyson. The Dyson Cinetic Big Ball has a noise level of 84 dBa. Best wishes, Dan

              By DysonProductExpert August 15, 2016.

              • Brand Representative
          • Question
            I have very dense thick carpet and my current vacuum I can't use because I can't push it. I know this has adjustable height but will it still be hard   (5 Answers)

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            • Best 
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              This model is heavier than the older models. My small wife had issues pushing the older model around, and it would hurt her wrists and back. This one seems to pull itself along, and she can vacuum multiple rooms without taking a break - so don't let the extra weight fool you... it's easier to use despite the extra weight.

              By Donovan June 13, 2016.

            • Question
              Can I vacuum my matress and can I wash its filters   (10 Answers)

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              • Best 
                Answer

                It can clean anything in your home. Comes with a mattress cleaning tool amongst other tools and there is no filter to clean like the lower end Dysons. Worth it's weight in gold!

                By Popof3Boys September 7, 2016.

              • Question
                Hi! How much does this vacuum weigh? I will have to carry it up and down the steps, so I don't want anything too heavy. Thank You   (5 Answers)

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                  The vacuum weighs 19.2 lbs.

                  By CommunityAnswer May 19, 2016.

                • Question
                  Is this model good to vacuum dust mites?   (5 Answers)

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                  • Best 
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                    It will at a minimum disturb their environment drastically. No exaggeration! We didn't know how dirty our carpets were until using this Dyson. It disturbed me how much stuff was left behind after a professional steam cleaning and a Kirby demo. It pulled dust out of everything we thought was immaculately cleaned aready. In short, I believe it does.

                    By Popof3Boys September 7, 2016.

                  • Question
                    What is the difference between the Cinetic Big Ball Animal + Allergy Bagless Upright Vacuum and the Cinetic Big Ball Animal Bagless Upright Vacuum?   (3 Answers)

                    By greenjob November 25, 2016.

                    Answers
                    • Best 
                      Answer

                      The big difference between the two is that the allergy one comes with a million different tools and attachments for cleaning vents, fans, furniture, under furniture, blinds, you name it. The regular animal comes with only 3 attachments. And i believe the filter on the allergy one is different but im not 100% sure on that. I opted for the allergy one for all of the extra tools.

                      By kashdenero May 13, 2017.

                      • Verified Purchaser
                      • My Best Buy® Member

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