A:AnswerHello,
This is Miella from Dyson. Our Dyson experts are keen to assist with this. Please feel free to contact our Helpline by phone, via live chat or emailing questions@dyson.com., and we can help diagnose this further.
Hope this helps!
Miella
Dyson Customer Support
A:AnswerHi there, this is Krystal with Dyson. Thank you for your interest in the Dyson Cinetic Big gBall Animal + Allergy vacuum. The Cinetic series does not have any filters that require maintenance. However, does have a HEPA filter located under the ball. This filter doesn't need to be removed.
Best Wishes,
Krystal
Dyson Customer Service
A:AnswerHello Jemma, this is Kelly with Dyson. The Cinetic Big Ball Animal + Allergy offers 185 air watts of suction power.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. The Dyson Cinetic upright and canister models do have a filter, however that filter does not have to be cleaned or maintained, thanks to the Cinetic cyclone tips, which allow more dirt to pass through to your dust bin. The Ball Animal 3 will have two filters; one within the cyclone and the other inside the side ball. Those filters would need to be cleaned every 3 months to help the main perform optimally.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerThat is the one downfall of the Dyson Vacuums. They do not do well on high pile carpet. We have lower pile carpets and they are excellent for them. Our thickest/highest carpet pile is in the bedroom and the Dyson head will sometimes stop in this room if you are not moving it quickly enough across the pile. It can get bogged down and is hard to push on the higher piles, even given the adjustable head.
A:AnswerYes…when it works. As with any decent vacuum, if you want one with enough powerful suction to pull the dirt out of the carpet, you will have issues with the edges of your rugs especially those with fringe being “chewed”
A:AnswerHi there Leszek, this is Tia from Dyson. The Dyson Cinetic Big Ball Animal + Allergy upright vacuums boasts a full 180 air watts. In addition, the power output for this unit is 1400 watts. Hope that helps! Thanks for your support of Dyson technology.
Best wishes,
Tia
A:AnswerHello Vented,
This is Miella from Dyson. Our Dyson experts are available by live chat, phone and email to assist in ensuring your machine is working properly. Please feel free to send us an email at questions.us@dyson.com with your serial number.
Hope this helps!
Miella
Dyson Customer Support
A:AnswerIt automatically detects the carpet/ floor type and adjusts the suction as it sees fit. It works pretty well. Theres 2 buttons one is to turn off the brush roll completely and the other is the power. I hope this helps you
