A:AnswerHello Denise, this is Kelly with Dyson. You can use the Dyson Cyclone V10 Animal on wood/bare floors, but if your flooring manufacturer does NOT recommend using a brush bar, you may wish to consider the Absolute model; this will include the soft roller head which was engineered specifically for use on bare floors. The V10 will provide up to one hour of run time, depending on the suction mode that you're using.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi Larry, this is Kelly with Dyson. We are sorry to hear that you're having an issue with your Dyson Cyclone V10 Animal. We would be happy to go over your machine with you, to help ensure that it's performing as intended. Please reach out to us directly at [email protected], and it will be our pleasure to provide you with assistance.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerI would use the Dyson V10 as it allows you to adjust the amount of suction for the type of surface that you are vacuuming. I have used it on braided rugs and it performed nicely.
A:AnswerHello Kvet, this is Kelly with Dyson. If you're unable to find any needed replacement parts via this retailer, please visit Dyson direct as we do carry all replacement parts for this model. If a part is not listed on the web site, such as the battery, we do still carry it - it just may not be available online to purchase. We do offer 24/7 support via live chat which you can access via our website for assistance.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Krystal with Dyson. Thank you for your interest in the Dyson Cyclone V10. The charger measures about 6 feet.
Best Wishes,
Krystal
Dyson Customer Support