Hi, my question is this.....I have a cordless v10. When I use it too sweep my carpet or hardwood floors it blows the dirt or dust balls and does not pick them up very well. Could you please advise me on this matter. Thank you, Lucy null

Question

Speedy · Accepted Answer

Maybe you are letting the trash canister being filled pass the max fill line? Try emptying the vacuum @3/4 full.
Hope this helps. I never had this problem with my V10 animal!

g2Pep · Answer

There are 3 different suction choices on the front of the floor vacuum unit. There is a red slide button that comes with a label , while looking directly at the front of floor unit, not looking down toward the floor in the "use" angle, that shows :
1) far left is Max suction,
2) far right is larger debris
3) middle between the two

POWEDOUBLEL · Answer

Try opening the front vents on the Motorhead.
And/Or 
Try using the lowest power setting.

Memory · Answer

I would contact Dyson. It sounds like you have a defect in your unit. Mine has never done that.

DysonProductExpert · Answer

Hello Lucy, this is Kelly with Dyson. I'm sorry to hear of the very unusual experience you've had with your Dyson Cyclone V10 Animal. While we find most problems may be resolved via simple, yet effective troubleshooting at home, this is certainly not the kind of experience we expect for any of our valued owners. Rest assured, we're keen to learn more about your experience and provide you with support. Please feel free to contact us directly at askdysonUS@dyson.com. We look forward to hearing from you. Best wishes, Kelly Dyson Customer Service

Answered by DysonProductExpert 7 years ago

Best wishes,
Kelly
Dyson Customer Service

“Hi, my question is this.....I have a cordless v10. When I use it too sweep my carpet or hardwood floors it blows the dirt or dust balls and does not pick them up very well. Could you please advise me on this matter. Thank you, Lucy”

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