“I have a deebot N79 and was working perfectly until recently when going to home base it does not park in one time and keeps on trying but keeps moving when on dock . What can be the reason?”

Asked by Stanlo 5 years ago

1-2 of 2 Answers

If you’ve moved the dock into a new space and there isn’t a certain amount of space on either side of the dock, the sensors don’t pick up very well. I had the same issue until I moved it into a different spot with a bit more openness. Moved it to the next to the couch with a few inches of clearance on both sides. No problems.
Answered by Trevor 5 years ago
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Hi, Regret to hear that your experience with the DEEBOT has been less than perfect so far. Please confirm whether there are any dirts for Charging Dock Pins and Charging Contacts and wipe by a cleaning mop if any(make sure that Robot is switch OFF and unplug the Charging Dock before). Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Best, Ecovacs Customer Care
Answered by Ecovacs Support Team 5 years ago
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