“Does anyone know how to install the plastic piece that goes on there eco backs robot. It's supposed to help if I can get on to the the carpet”

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• The plastic piece is to be used for the robot to get up to the cleaning station, if it is placed on a rug.

  Answered by JazzyJane 4 years ago

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• Hi, Regret to hear that the robot has been running into some trouble. Please reach out to our Customer Service Support Center and we’ll be happy to help diagnose and troubleshoot the issue. Best, Ecovacs Customer Care

  Answered by Ecovacs Support Team 4 years ago

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