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Page Showing 41-60 of 196 questions
  • Questionhow long is the warranty on this device?

    Asked by mike.

    • Answer eero come with a 1 year warranty on them. Give eero support a call if you are having issues with this eero.

      Answered by eeroinc Team

  • QuestionI live in a 3 story townhouse with about 1,000 Sq ft on each level. About 25 by 40 feet. Ceilings are 10 feet high. AT&T router is on first floor in about the center against one wall. Will this Eero system cover all parts of all 3 floors? Thanks

    Asked by Eero.

    • Answer Hello! Thanks for reaching out. Since each eero 6 covers up up 1,500 sq. ft., a 3-pack should be fine. The gateway eero will need to be connected directly to your AT&T router via Ethernet cable. The other eeros can then be placed in other areas of the home. The eero app will walk you through the setup process and ensure all eeros will be able to communicate with each other. I hope that helps! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionDo i have to have a Amazon account to set this unit up.

    Asked by Freddy.

    • Answer No, you do not. The default eero account will use your phone and email address, but does not need to be your Amazon account. There are some features, like Built-In (can use some models of Amazon Echos as a low powered eero extender, currently US and Canada only) and Amazon Easy Setup, that require you to use an Amazon log in, but the rest of eero does not.

      Answered by eeroinc Team

  • QuestionSo, is the second AP like just a repeater? Does it need physical connection to the first router? I am confused. I am guessing it just takes the signal of the main router and repeats it from the second?

    Asked by ssmr2t.

    • Answer Only the first one must be wired to router. The second one will be repeater without the need of physical connection. By the way in every kit only one have the capability to add an ethernet cable to it.

      Answered by JuanM

  • QuestionI get a flashing blue light when plugging in the (2) wireless extenders. Do the wireless extenders automatically connect to the eero 6 base unit or do you have to add to the network by adding a profile for each?

    Asked by Newguy.

    • Answer A flashing blue led most likely means that the eero isn't setup yet. Open the eero app, go to the Home Page (bottom left) and click the blue plus ('+') button in the upper right. On there select to Add or replace an eero Device and then push the Add eero Device option. That should walk you through the setup for each one. If you have issues, call support when at the eero.

      Answered by eeroinc Team

  • QuestionMust all extenders connect to the wired base or can the extenders piggyback off of one another to form a long string?

    Asked by FireDoc.

    • Answer You can make a daisy chain of eero to reach a long distance. For example you can use: eero A gateway (...)eero B (...) eero C. In this case eero C can only talk to eero B, it is out of range of eero A. This will work.

      Answered by eeroinc Team

  • QuestionCan this be used with portable internet, ( AT&T MiFi)?

    Asked by Tito.

    • Answer Hello Tito, you want to know if the Amazon eero 6 AX1800 Dual-Band Wi-Fi 6 Mesh System (2-pack) will work with your AT&T MiFi. In order for the Amazon eero 6 AX1800 Dual-Band Wi-Fi 6 Mesh System (2-pack) to work you will have to connect it to a modem via ethernet port. Hope this has answered your question. Have an amazing day!

      Answered by Amazon Devices Customer Support

  • QuestionWould I connect the main base to my current router? I would like the area to extend at least 200 feet to include my garage so that I can have a security system on my wi-fi. Would this system manage this?

    Asked by Bartman.

    • Answer Yes, you connect the main unit by Ethernet cable to your current router. Then you use the app to connect the other units. This will extend your network to other parts of your home. I set it up as another, separate network that I connect certain devices to while keeping the other Comcast/Xfinity network. It has it's own SSID and password.

      Answered by LonBones

  • QuestionSo once this system is set up, do you need to configure which devices runs off which satellite?

    Asked by Paulie.

    • Answer No, the devices automatically jump to the best satellite available. It’s one network and the device doesn’t really care which satellite as long as it can find the signal from one of them.

      Answered by Brad

  • QuestionMy Spectrum modem has one port and it states " internet " if i buy this system it only has Ethernet ports , does it matter or will it make a difference ? I currently have orbi and it was internet port and Ethernet ports .

    Asked by Bryan.

    • Answer I got a new modem from Spectrum for free and hooked up the erthnet from the modem to the eerro6 router and placed the other two hubs upstairs and they paired instantly to the eerro6 router and everything works perfectly.

      Answered by Mlmarinell

  • QuestionWill Best Buy install a mesh WiFi system? If so what is the cost?

    Asked by Thom.

    • Answer I am sure that they will but you can install this yourself pretty easy. Just connect the main unit to your existing modem by the enclosed Ethernet cable. Then using the application on your phone, you install the other units. If you run into issues, their technical support is excellent.

      Answered by LonBones

  • QuestionIs there a monthly charge?

    Asked by Nono.

    • Answer There is no charge for it to be a router. It will broadcast your wifi throughout your building free of charge. There are premium subscriptions that relate to increased threat mitigation/firewall and detailed usage stats but these are not mandatory

      Answered by displayName

  • QuestionCan I add the mesh system to my current router?

    Asked by Judy.

    • Answer Yes, you can. While the eero system does come with a router, you can put this in bridge mode if you just want to use them as access points.

      Answered by smh6986

  • QuestionHow many devices can be connected and be active simultaneously to the mesh (3pack)? Thank you! :)

    Asked by mrcoolboi.

    • Answer Documentation says 75 devices max. I’ve got around 25 connected. So far all is good.

      Answered by Kingpin800

  • QuestionShould I still use my current router with this system. Will I gain speed/bandwidth or lose?

    Asked by Pete.

    • Answer That would depend on your router. I am no expert for sure, but my new system is amazing for speed a coverage. I replaced an Xfinity modem/router with a new modem from Arris and added the Erro 6 system by connecting the Erro router and the 2 satellites and it is 10 times faster with plenty of coverage. Both companies will help you in setting the system up. Visit the Erro website and you will see how the system works.

      Answered by HappyCustomer

  • QuestionWondering does the eero come with an ethernet cable or do I either need to have one or buy one to complete the set up? Want to make sure I have all I need once these arrive. Thanks!

    Asked by Snoopyclk.

    • Answer It comes with a short (under 12") ethernet cable.

      Answered by NJoseph

  • QuestionWill this work with a Google fiber modem?

    Asked by Kkelev.

    • Answer Yes, but you will take a performance hit due to the max speed of 500 Mbps on the dual-band Eero 6, move to the Eero 6 Pro, to able to max out the gig-fiber to your residence

      Answered by TheStigenator

  • QuestionDoes this work with Starlink?

    Asked by Anonymous.

    • Answer Hi there! Yes The Eero 6 works perfectly with Starlink. It is recommended for improving WI-Fi range and device handling. You will need an ethernet adapter sold by Starlink and the Eero app on your phone. Hope that helps!

      Answered by Amazon Devices Customer Support

  • QuestionDo the extenders also have Ethernet ports like the 6+ or no?

    Asked by Chris.

    • Answer the primary unit has 2 ethernet ports, 1 for the modem connection and another for whatever. The other 2 operate wirelessly, no ethernet. If there was ethernet at those locations, would not need Wi-Fi.

      Answered by MICHAELM

  • QuestionI'm using a Cox mesh router/modem. My house is 3000 square feet. How would I hook these extenders to the Cox system and what is the placement?

    Asked by Knute23.

    • Answer Hello, Knute23! Connecting your eero 6 Dual-Band Mesh Wi-Fi 6 System (2-pack) to your Cox system is straightforward, but it requires a specific physical setup to ensure the two systems do not conflict with each other. Since you have a 3,000 square foot home, your eero 6 (2-pack) is technically rated to cover up to 3,000 square feet under ideal conditions without outside interferences. To get complete, stable coverage across the entire layout, proper node placement is critical. ---Step 1: Hooking up the eero 6 to your Cox System Your Cox Panoramic equipment acts as both a modem (bringing internet into the house) and a router (broadcasting Wi-Fi). To prevent network conflicts (a configuration issue known as "Double NAT") and interference, use the following connection method: Power Down: Unplug your Cox gateway from its power source. Connect the Gateway eero: Take your first eero 6 unit (this will be your primary Gateway). Plug one end of the included Ethernet cable into any available LAN port on the back of your Cox gateway, and plug the other end into either of the two Ethernet ports on the back of your eero. Power On: Plug your Cox gateway back into the wall outlet and wait about 2–3 minutes for it to fully boot up and connect to the internet. Then, plug your primary eero 6 into a power outlet. App Setup: Open the eero app on your mobile phone and follow the on-screen instructions to create your network name (SSID) and password. Turn off Cox Wi-Fi: To prevent your Cox box and your new eero system from fighting over the same wireless airspace, you should disable the Wi-Fi broadcast on your Cox device. You can do this by logging into your Cox account online, using the Cox Panoramic Wifi app, or calling Cox customer support to request they put your gateway into Bridge Mode. ---Step 2: Placement Strategy for a 3,000 Sq. Ft. Home A 2-pack system gives you two points of contact: your Gateway eero and one Extender eero. For a 3,000 sq. ft. home, placing them properly determines whether you get dead spots or seamless coverage. The Gateway eero: This unit must remain right next to your Cox modem wherever your cable outlet enters the home (often on an exterior wall or in an office/living room). The Extender eero: Place this unit halfway between the Gateway eero and your furthest dead zone. A common rule of thumb is to place it no more than 1 to 2 rooms away (about 20–30 feet) from the primary gateway. It needs to be close enough to the main unit to receive a strong signal, which it will then rebroadcast to the rest of the house. Multi-story layouts: If your house has two levels (e.g., 1,500 sq. ft. downstairs and 1,500 sq. ft. upstairs), try to place the units in a staggered arrangement. If the Gateway is on the west side of the ground floor, place the Extender closer to the center or east side of the second floor. I hope this explanation guides you in the right direction.

      Answered by Amazon Devices Customer Support