Questions & Answers

Q: QuestionDoes this microwave have a turntable, and what is its diameter?

• A:Answer Yes, this microwave has a turntable. The turntable diameter is 13.6 inches.

Q: QuestionWhat type of control panel does this microwave have, and is it user-friendly for someone who isn't tech-savvy?

• A:Answer The Gallery 1.9 Cu. Ft. Over-The-Range Microwave with Sensor Cook features a Capacitive Touch control panel. It offers a user-friendly interface with clear and intuitive icons, making it easy to operate even for individuals who are not tech-savvy. The control panel is conveniently located at the bottom of the microwave for easy access.

Q: QuestionWhat is the maximum airflow capacity of this microwave's ventilation system, and how effective is it in removing odors and steam?

• A:Answer The maximum airflow capacity of this Frigidaire microwave's ventilation system is 400 cubic feet per minute (CFM). It effectively removes odors and steam from the cooktop area with its three-speed ventilation fan that recirculates the air.

Q: QuestionWhat is the interior capacity of this microwave, and is it spacious enough for everyday use?

• A:Answer The interior capacity of this microwave is 1.9 cubic feet, which is considered a standard size for over-the-range microwaves. It offers ample space to accommodate most everyday cooking needs, including reheating meals, cooking frozen foods, and preparing simple dishes. The full-width door design also maximizes the interior space, making it easy to fit larger dishes and cookware. Overall, this microwave provides sufficient capacity for everyday use in a typical household.

Q: QuestionHow does the Effortless Clean Interior surface make cleaning the microwave easier compared to traditional microwaves?

• A:Answer The Effortless Clean Interior surface of the Frigidaire Gallery 1.9 Cu. Ft. Over-The-Range Microwave is designed to make cleaning easier compared to traditional microwaves. Its smooth, non-stick surface allows spills and splatters to be easily wiped away, eliminating the need for harsh scrubbing or chemicals. This feature simplifies the cleaning process and helps maintain a hygienic cooking environment.

Q: QuestionDoes this microwave have a timer function, and how convenient is it to use?

• A:Answer Yes, this microwave has a timer function. It is conveniently located on the control panel and can be easily set using the touch controls. The timer can be set for up to 99 minutes and 99 seconds.

Q: QuestionHow does the Sensor Cook feature automatically determine the appropriate cooking settings?

• A:Answer The Sensor Cook feature in the Frigidaire Gallery 1.9 Cu. Ft. Over-The-Range Microwave uses sensors to detect the amount of steam and humidity inside the microwave. Based on this information, the microwave automatically adjusts the power level and cooking time to ensure optimal cooking results.

Q: QuestionCan you explain the convenience of the Push-to-Open PureAir Filter Door and the purpose of the filter indicator light?

• A:Answer The Push-to-Open PureAir Filter Door allows for convenient filter replacement by simply pressing the door on the top interior panel. The filter indicator light, programmed based on ventilation fan usage, alerts users when it's time to change the filter, ensuring optimal performance and fresher air while cooking.

Q: QuestionDoes this microwave come with a PureAir filter included, and what are the benefits of using this filter?

• A:Answer Yes, this microwave comes with a PureAir filter included. The PureAir filter helps capture odors and recirculate air from the exhaust fan, providing fresher air while cooking. It also has a filter indicator light that alerts you when it's time to change the filter.

Q: QuestionWhat is the wattage of this microwave, and what is its voltage requirement?

• A:Answer The wattage of this microwave is 1000 Watts. Its voltage requirement is 120 Volts.

Q: QuestionHow does the Sensor Reheat feature ensure that leftover food is reheated evenly and perfectly?

• A:Answer The Sensor Reheat feature in the Frigidaire Gallery 1.9 Cu. Ft. Over-The-Range Microwave utilizes sensors to automatically adjust the temperature and cooking time based on the food being reheated. This ensures that leftover food is reheated evenly and perfectly, preventing overcooking or undercooking.

Q: QuestionWhat is the warranty period offered by the manufacturer for this microwave, and does it cover both parts and labor?

• A:Answer The manufacturer offers a 1-year warranty for both parts and labor for the Gallery 1.9 Cu. Ft. Over-The-Range Microwave with Sensor Cook.

Q: QuestionAre the large symbols which indicate the brand on the front of the door, near the top removable decals, etched, or otherwise? It is very obtrusive and I'd like to remove it if possible. Thanks

Asked 8 months ago by brand.

• A:Answer Hi, Brand! Thank you for reaching out. The brand symbols on the front of the GMOS1964AD are typically either etched or permanently integrated into the design rather than removable decals. While it is technically possible to remove them, we do not recommend doing so, as this could potentially damage the unit's cover. Additionally, any damage caused in this process would not be covered under the manufacturer's warranty. -Reed

  Answered 8 months ago by FrigidaireSupport

  
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Q: QuestionHOW do you do TIME defrost?

Asked 8 months ago by Anonymous.

• A:Answer Hi there, our valued customer! The auto defrost feature provides you with the best defrosting method for frozen foods. The cooking guide will show you which defrost sequence is recommended for the food you are defrosting. For added convenience, the Auto Defrost includes a built-in beep mechanism that reminds you to check, turn over, separate, or rearrange the food in order to get the best defrost results. For instruction, kindly check page 14 of the complete owner's manual. -Chris

  Answered 8 months ago by FrigidaireSupport

  
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Q: QuestionDoes this microwave have a TIME defrost feature?

Asked 8 months ago by DiNJ.

• A:Answer Hi, DiNJ! Thank you for this inquiry. Yes, this OTR microwave offers both time and weight defrost options. This allows you to choose the defrosting method that best suits your needs. ~Juan

  Answered 8 months ago by FrigidaireSupport

  
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Q: QuestionI have a cut out space with height of 16 in due to tile., How many inches does the cut out have to be to fit this model? I know it says 15 3/4, but sometimes the cut out required is larger. What is the dimension of the cutout requirement?

Asked 9 months ago by jill.

• A:Answer Hi, Catalina! Thank you for this inquiry and for reaching out. This model unit does include a filtered water dispenser inside the refrigerator, but it does not have water or ice dispensing from the door. Instead, the water is dispensed from an interior compartment inside the fridge. This model is designed with a sleek, counter-depth look, providing a more streamlined appearance without the exterior water and ice dispenser that some models have. If you’re looking for a model that offers water and ice from the door, you might want to consider other Frigidaire models with that feature. ~Juan

  Answered 9 months ago by FrigidaireSupport

  
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Q: QuestionIn reading the user manual do I leave the glass turntable in the oven for every function? I also am confused about using the large wire rack, can I not bake with it in the convection mode?

Asked 1 year ago by Butter.

• A:Answer Hi there, our valued customer! When SENSOR COOKING is selected, turntable On is automatically set for optimum cooking.  -Chris

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionCan this microwave hook up to direct venting?

Asked 1 year ago by Dano.

• A:Answer Hi Dano! This microwave oven is designed for adaptation to the following three types of ventilation: recirculating (non-ventilated ductless), outside back exhaust (horizontal duct), and outside top exhaust (vertical duct). -Chris

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionIs this ventless?

Asked 1 year ago by Ventless.

• A:Answer It can be vented externally, using an adapter plate, or simply vent above the door into the kitchen.

  Answered 1 year ago by JamesBVerified Purchase

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