Questions & Answers

Q: QuestionI am interested in this microwave (in Slate) to match the other new Slate GE appliances in my kitchen but I don't have an External vent (it is not listed as a Convertible Vent) - is there a kit that will allow it to work without an external vent?

Asked 5 years ago by BobF1999.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer This microwave has either an external or recirculating vent. Instructions are clear and conversion takes very little time.

  Answered 5 years ago by Buzzard

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Q: Questionwhat material is the handle? I am concerned about it being stainless and getting hot to touch over the range.

Asked 5 years ago by Arena.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi Arena - For safety reasons, we use a plastic handle with electroplated metal finish on the over-the-range microwaves. Therefore, the handle does not get hot when using the range. Thanks for choosing GE! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWHY DOES DISPLAY GO ON AND OFF SEE PHOTOS

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi - This model has a Display On/Off feature. To turn the clock display on or off, press and hold Display On/Off button for about 3 seconds. See page 19 of the Use and Care Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40766-2.pdf - Keep in touch at GEAppliances.com - Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe are replacing a GE, that one was fairly quiet. Have they even gotten better with fan noise?

Asked 5 years ago by Robr.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Apparently not - my wife has already requested and scheduled an appointment to check out the fan noise

  Answered 5 years ago by GeorgeVerified Purchase

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Q: QuestionI'm replacing a microwave that measures 16.9 in height and 18.4 in depth, What would you recommend to replace it with that won't mess up my backsplash which comes up to the back of the microwave?

Asked 6 years ago by Dawn.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel

• A:Answer Hi Dawn - GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175BLTS and GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195BLTS (Black Stainless) are 16 1/2"H x 15"- 15 1/2"D. You can view the Quick Specs with dimensions at the following links: (JVM6175): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM6175SK_EK_C3.pdf - (JVM7195): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM7195SK_EK_C3.pdf - Explore our Black Stainless Appliances at https://www.geappliances.com/ge/black-stainless-steel-appliances.htm - Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI have a GE microwave model No.JVM1860Sf001. What current model would replace this model to fit in the same space?

Asked 6 years ago by Clare.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello, all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. As a note, when replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. You can find more about product and cabinet dimensions in the quick specs, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM7195SK_EK_C3.pdf The model you are looking at would be a great replacement! To see more information about that microwave, please see the use and care manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40766-2.pdf The model has similar sensor controls as your previous microwave, such as: Popcorn, Beverage, Potato, Melt, Reheat, and Defrost: Weight/Time. Additionally, this microwave comes with great features such as: Steam Clean, Power Level Adjustment, and a Vent Fan. I hope this helps! -Chris

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs the digital display on this model green? or white? LED.

Asked 6 years ago by DKos1.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer White

  Answered 6 years ago by JulioVerified Purchase

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Q: QuestionNeed to replace HVM1750DM1CC-do I need to order JVM7195SKSS OR JNM7196SKSS? Thanks

Asked 6 years ago by PJ.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer The microwaves appear to be different cu ft. I would check the dimensions of each unit. I replaced an old GE microwave that had the same dims and cubic feet and was able to reuse the wall bracket. It was an easy installation.

  Answered 6 years ago by KrobVerified Purchase

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Q: Questionneed to buy a ge profile microwave model JNM71965KSS. Looks like you have them on sale for approx. $60 off the $420 price. Just want to carry the unit out of store,will be self installed. Pls advise if stainless steel model will be available thru S.

Asked 6 years ago by 1492.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi there, We would recommend that you contact your local Best Buy for questions related to a certain store and appliance availability. You should be able to contact Best Buy online through their Contact Us page, here: https://www.bestbuy.com/site/customer-service/contact/pcmcat1511375025410.c?id=pcmcat1511375025410 - Also, the correct model number is JVM7195SKSS. Thank you very much for your question. We hope that this helped. -MS

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan this microwave use the same mounting brackets from the JVM1540SM1SS model?

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi - When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Also, all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We certainly appreciate your loyalty. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionActually I'm going to have them replace the stove and refrigerator.

Asked 6 years ago by Yotel.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi Yotel - Thanks for reaching out to us! If you need assistance with your GE Appliances (range/refrigerator), please contact us at GEAppliances.com or call us 1-800-626-2005. We are always eager to help! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCustomer Service - How do I reach them - they must have a different number as no one answers the phone. If I have to have someone else come out and fix it, there will be a charge.

Asked 6 years ago by Yotel.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi Yotel - We are sorry to hear your microwave is in need of repair. To schedule service online, contact us at GEAppliances.com/service or call 1.800.GE.CARES (800.432.2737). Thanks for reaching out to us! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs this microwave loud?

Asked 6 years ago by TMW.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer not at all. It's built-in, so the cabinets on either side will absorb the sound

  Answered 6 years ago by SKY55Verified Purchase

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Q: QuestionI am trying to replace a GE profile JVM1490BD 003. Will this fit? Thank you.

Asked 6 years ago by ChrisR.

• A:Answer Hi ChrisR - Yes! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model - (JVM1490BD: Approx. Product Dimensions (WxHxD) (in.) 29 7/8 in x 16 13/32 in x 15 3/8 in / JVM7195DKBB: Approx. Product Dimensions (WxHxD) (in.) 29 3/4 in x 16 1/2 in x 15 1/2 in) We certainly appreciate your loyalty! Enjoy - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes the microvave come with at timer

Asked 6 years ago by jwal.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel

• A:Answer Hi Jwal - Yes, the microwave has a Timer feature. Timer On/Off operates as a minute timer and can be used at any time, even when the oven is operating. Explore our sleek Black Stainless Appliances at https://www.geappliances.com/ge/black-stainless-steel-appliances.htm - Thanks for your interest! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI have this microwave and it does not heat like it is supposed to. I’m not sure what is wrong with it.

Asked 6 years ago by Chelle.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi Chelle - Thanks for reaching out to us! The microwave cooking wattage is 1000. If you have multiple appliances on the same circuit, this could affect the cooking wattage. The microwave requires a 120 volt individual, properly grounded branch circuit with a 3 prong grounding type receptacle, protected by a 15 or 20 amp circuit breaker or time-delay fuse. Over-the-range models should be on a dedicated circuit. Check out the following link for tips- FOOD TAKING TOO LONG TO COOK IN MICROWAVE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18799 - Also, you may want to follow the below steps to test the performance of your microwave: Place a glass bowl (preferably a 2qt. glass measuring bowl) with 1qt. of water in the center of the microwave cavity. The water must be 59-75 degrees Fahrenheit (15-24 degrees Celsius). Heat the water for exactly 2 minutes 30 seconds on High (this is the default setting). A temperature rise in the range of 28-40 degrees Fahrenheit (15-22 degrees Celsius) indicates that the oven is cooking properly. If you feel that your food is still not cooking properly, then we would recommend having your microwave checked by a service technician. Please schedule an appointment with GE Appliances Factory Service at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI’ve had GE over the cooktop microwaves for 20 years. Want to replace my current model with a slate one. Which models offer the auto nightlight feature on the surface light - as I’ve always had. Thanks!

Asked 6 years ago by Nancy.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Steam Cleaning - Black Slate

• A:Answer Hi Nancy - We certainly appreciate your loyalty! While our current over-the-range microwaves offer a night light setting, it is not programmable. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat is the CFM for this microwave? I did not see it listed in the specs. Thank you.

Asked 6 years ago by JB.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi JB - The unit has a Four-speed, 400-CFM venting fan system to quickly removes smoke, steam and odors from the cooktop to keep kitchen air fresh and clean. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan this be mounted under a cabinet?

Asked 6 years ago by Cul.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer Hi Cul - It can be installed under a cabinet, even if there is not a cooking surface underneath; however, the height clearances must still be met. Over- the- range models must be installed 66" from the floor to the bottom of the cabinet that the microwave attaches to. This can also be measured as 30" from the cooktop to the bottom of the cabinet it attaches to. We suggest to view page 7 of the Owner's Manual- MOUNTING SPACE: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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