“Just install new washer / dryer and during first wash make noise,vibrate and moving badly all things when spin (need to hold it) Also dryer make big noise like metal Any suggestion Thanks”
1-2 of 2 Answers
You need to make sure everything is level. Floor must be level AND the feet on the bottom of the washer MUST be level- no rocking.
Sorry, there was a problem. Please try again later.Hi Puiu - Thanks for reaching out to us and for choosing GE. We are sorry to hear of this unfortunate experience with your new GE laundry center and glad to help. On 1995 and newer top load washers, you must remove the shipping material just before sliding the washer into place. There will be either a shipping rod, Styrofoam shipping material, or cardboard base and cardboard cone. Do not remove the shipping material prior to sliding into place, since using the washer on a cart or dolly without it can cause the washer to be noisy and vibrate. Consult the Installation Instructions for removal of the shipping material at the link below. Also, use the leveling legs to make sure the unit is stable. The more the legs are extended, the shakier the washer will be during operation. Unbalanced loads can cause the washer to vibrate more. We suggest stopping the machine and redistribute the load if necessary. Take a look at the following link - TOP LOAD WASHER WALKING OR VIBRATING: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445 - Also, please view pages 2 and 17 of the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16781-3.pdf - Any other sounds, including dryer "metal" sound may required a technician for diagnosis. If necessary, to schedule service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. We hope this is helpful. Keep in touch at GEAppliances.com. Sue
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