Questions & Answers

Q: QuestionMy ceiling is just shy of 7 feet - will this fan work with that? If not, would any other model work?

Asked 4 years ago by Anonymous.

• A:Answer Thank you so much for taking the time to reach out to us about this wonderful range hood. We're happy to help! The lowest ceiling this range hood can accommodate for is 7' 4" and we apologize for any frustration or inconvenience this may cause. If you were looking for a different range hood in slate, we do manufacture several under-cabinet models that would not have this restriction. If you are interested in any of these models, please feel free to reach out to us on social media so we can continue to assist you. If you have any further questions or concerns, please feel free to contact us any time as we are always here to help. -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan we install it over a center gas range? Or will this work only when installed against a wall.

Asked 4 years ago by banerjee.

• A:Answer Hey there, thank you so much for your interest in our range hood. This is unit must be installed against a wall. If you're needing help finding a hood that meets your needs, reach out to us on social media at any time and we'll be happy to help. We'd love to see you in our GEA family! - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs there a ductless option ?

Asked 4 years ago by Stina.

• A:Answer Hello and thank you for asking. This model can be installed as a recirculating ventilation unit with the JXCF72 – Charcoal Filter. Hope this works for your home. Geoff@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIf my ceiling height is only 7’, do I need a shorter duct cover? Or will this work ok?

Asked 4 years ago by Anonymous.

• A:Answer Hi there - We're so glad you reached out to us about this and we're happy to offer guidance about which range hood will fit your space. This model (JVW5301SJSS) will not adjust to fit a ceiling below 7' 3"; so since your ceilings are 7', this range hood will not fit in your space. In this case, a custom insert vent hood might be a good alternative, such as UVC9300SLSS. It still requires a minimum 24" of space above the cooktop, but there aren't any ceiling-height limitations. It's also important to note that the custom cabinet internal height must be 18-1/2" minimum for vertical venting and 29" minimum for recirculation. Pages 10 through 13 of the installation instructions has detailed information about the installation preparation for this custom hood: https://files.bbystatic.com/%2FRdm%2FtAzAY2hQpSNfQeQaw%3D%3D/3E4DA4A4-4450-47F8-952C-FCE93F203760.pdf. We encourage you to review that information to discern if it will work in your space. Of course, if you have any further questions, you can always connect with us again - we are more than happy to help out. All the best, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI have 10’7” ceilings. What model extension can I purchase for this exhaust hood?

Asked 4 years ago by Ryano395.

This question was asked about the related product: GE - 30 inches - Convertible - Wall Range Hood - Black Stainless Steel

• A:Answer Hello - Thanks for reaching out! To reach a 10' ceiling, you would use a JXDC72 extension kit and the unit would need to be installed at 36"-38". We're sorry, however, we don't have an extension for ceilings that are above 10 ft. and unfortunately, it's not possible to couple multiple duct covers together. Custom fabrication will be required for heights beyond our maximum of 10 ft. Thanks for checking with us! - Sharon@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan this model vent out through an exterior wall?

Asked 4 years ago by BC.

This question was asked about the related product: GE - 30 inches - Convertible - Wall Range Hood - Black Slate

• A:Answer Yes

  Answered 4 years ago by Silvrgee

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Q: QuestionI have a 9 foot ceiling and keep getting different answers as to the duct covers. I was told I would have to purchase an extension kit, part number UXDC72FJDS. However, previous questions on this page, answered by GE state the the unit fits 7-4" to 9".

Asked 4 years ago by gh.

This question was asked about the related product: GE - 30 inches - Convertible - Wall Range Hood - Black Slate

• A:Answer Hi - We genuinely apologize for any confusion we may have inadvertently created regarding the this beautiful vent hood and included duct covers. The duct covers included with the unit can be adjusted for ceilings between 7 3/4" - 9" depending on the distance between the bottom of the hood and the cooktop. Please see Page 6 of the installation instructions for additional information -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-10983-8.PDF -- We hope you find this helpful! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCould I reduce the duct size to 4" from 6"?

Asked 4 years ago by Maldy.

• A:Answer Hello. We do not recommend reducing the duct pipe from 6" down to 4" as it was not tested and approved. This hood is designed to be vented vertically through the ceiling and using 6" round duct. Hope this helps your installation. Geoff@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionWhat is the grade of stainless steel for the 30 inch stainless exhaust fan?

Asked 4 years ago by Linda.

• A:Answer Hello, thank you for your question and interest in this great range hood. While we are unable to supply the grade of Stainless Steel, rest assured that our Stainless and Fingerprint Resistant Stainless appliances are designed to complement each other across product lines so that you can easily mix and match appliances and get one unified look. Don't be a stranger and feel free to reach out with any further questions or concerns you may have as we are always here to help! -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCAN THIS HOOD BE USED ABOVE MY OVEN IN AN ISLAND - NOT WALL MOUNT?

Asked 4 years ago by WENDY.

• A:Answer Hello - We appreciate your interest in this beautiful range hood and we are happy to help! This model is not designed for an island installation. We are sorry to say you cannot use this wall mount hood above your oven in an island. Thanks for checking. Olga@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHi there, I watched the install video and I’m wondering how high the two pieces of the went cover are. If I don’t want to have any break in the vent and only want one piece how tall is the first piece so I wouldn’t have to use the second piece.

Asked 4 years ago by RothFam.

• A:Answer Hi, Thanks for asking! We appreciate you choosing GE Appliances and we'd like to help. We found that the lower cover is 13" and the upper cover can add anywhere from up to 4-3/8" to 11 7/16". The part we believe you're referring to measures 13". Add this to the actual height of the hood itself and it measures 24". Let us know if you have any further questions. Have a wonderful day! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHello, I'm interested in this 30" stainless steel hood for an 8 ft ceiling, do I have to buy the vent cover separately or is it included? I'm trying to match the same GE stainless steel oven Model #PGS930YPFS, is this the same finish as the hood?

Asked 4 years ago by TFri.

• A:Answer Good day, We certainly appreciate your interest in this incredible range hood! The duct covers are included in the packaging. We hope you'll enjoy this hood. Keep in touch! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI am trying to find the part number to order a recirculating Kit for GE 30 " range hood, stainless steel wall mount model.

Asked 4 years ago by Sharon.

• A:Answer Hey there, Thanks so much for your question! The charcoal kit part number you need for this model is UXCF72. You can order parts by calling 1-877-959-8688 Mon-Fri 8am to 8pm, Sat 8:30am-5pm ET . Let us know if you need anything else. Stay well! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHow is the dimensions of the duct cover?

Asked 4 years ago by Toca.

• A:Answer Hello. You have asked a great question. Here is the title from the GE Appliance website with dimensions of this hood including the duct cover. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVW5301SJ_EJ_BJ_R2_17.pdf -- We hope this helps. Geoff@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHello, my range hood did not come with a remote in the packaging. Please help. Thanks.

Asked 5 years ago by peachie.

• A:Answer Hello, Thanks for reaching out to us! We appreciate you choosing GE Appliances and we'd be happy to help. We're sorry to hear about the remote missing from the packaging and we know how inconvenient this must be. We recommend contacting the retailer and taking advantage of your warranty so that you can receive your remote. The remote for your model is part WB02X24870. Let us know if we can help with anything else. Have a nice day! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDo you offer a crown moulding finish kit for this hood yet?? Would make it so much more visually appealing finsih.

Asked 5 years ago by Anonymous.

Q: QuestionWhat hardware is needed to install wall section to ceiling

Asked 5 years ago by Anonymous.

• A:Answer Hi there! We appreciate your question. There is not a special kit you would need to vent this unit externally. Page 3, in the Advance Planning section, of the installation instruction talks about the type and size of ducting that you need to use. Page 6 also offers a diagram and chart for ceiling height that you can refer to. We hope this helps! Emily@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI just purchased this hood and planning to vent the exhaust out the side of my kitchen wall. What size elbow duct would I need to allow this to vent out my wall? Thanks,

Asked 5 years ago by NEIL.

• A:Answer Hello NEIL - Congratulations on the stunning new hood. We would be happy to help answer any questions you may have. This hood requires a 6" round duct. Have fun and keep in touch! - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat do I need to have to install this hood with a 10' ceiling? Is there a duct kit needed or available?

Asked 5 years ago by Jason.

• A:Answer Hi Jason - Thanks for choosing GE Model JVW5301SJSS and welcome to the family! This model is compatible with UXDC53SJSS - 10 (ft.) Ceiling Duct Cover Kit (sold separately). We suggest viewing the Installation Guide for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-10983-8.PDF - If you have any additional questions, we are also happy to help at GEAppliances.com. Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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