A:AnswerYou have the option to use powder detergent if you would like. The SmartDispense is always on and uses only liquid detergent. You can turn that off with the push of a button for each load and there is a separate dispenser for liquid or powder detergent. The instructions explain it and all you have to do, besides pushing the button to turn off the SmartDispense, is move a small flap inside the liquid/powder dispenser and pour in the powder detergent. It is very simple.
A:AnswerHi there, and thanks for your interest in this front load washer and its drying capability! We appreciate you reaching out and are happy to help. Our 1 Step Wash + Dry cycle is designed for smaller loads (about 2.5 lbs or 2 to 3 outfits). It's a great option if you need just a few items to be washed, dried and ready to wear by the next morning. To dry the load, the front vent damper opens and the Overnight Dry Fan will run. A vent is not needed for this function. After the normal wash cycle the fan will blow through the system to dry the clothes without heat; about 8 hours is added to the time with this setting. There are some examples of appropriate load sizes for this cycle in the use and care manual. We hope this information helps, and are happy to address any other questions. All the best! -Sarah@GEA
A:AnswerTo be honest, I think that would be frustratingly tight. From the front of the dryer to the back of the dryer vent (90º vent supplied by Best Buy) is right about 35" without any wiggle room at all. My wall depth is just under 43", and even that feels a bit tight with the swinging doors, etc. I hope this helps. Good luck!
A:AnswerHi YP, thanks for taking the time to reach out! We recommend using the washer pan with the part number: PM7X2. The dimensions for this washer drain pan are as follows: 29" x 33" interior (31" x 35" exterior). We hope that this helps and that you're staying safe. -Michael@GEA
A:AnswerHi there! We appreciate your question. If you are wanting the shipping carton dimensions, they are 37" L x 29 4/5" W x 43" H. The unit's dimensions are 39" 3/4 H x 28" W x 34" D. If you have any further questions, feel free to reach out to us at our contact page. We hope this helps! Emily@GEA
A:AnswerHi - Thanks for viewing GE Model #GFW850SPNRS! The washer cabinet is durable metal with a matte Sapphire Blue painted finish (not plastic). We are sorry to hear it was not what you expected. Keep in touch at GEAppliances.com. Sue
A:AnswerYes for both. I can confirm the washer door is reversible, we did it ourselves after delivery and it was pretty easy. We did not buy the dryer, but while researching I did verify on the GE website that the door is reversible by looking up the installation instructions.
A:AnswerHi Benny - Thanks for considering GE Washer Model # GFW850SPNRS and GE Electric Dryer Model # GFD85ESPNRS (Gas GFD85GSPNRS). Yes, you can easily reverse the washer and dryer door for superior installation flexibility. Learn more about the innovative new UltraFresh Vent System with OdorBlock™ at: https://www.geappliances.com/ge/washer/front-load-laundry.htm - We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue
A:AnswerI know this sounds stupid, but are you sure whoever installed it connected the hot and cold water hoses to the right spigots? For some weird reason, in our house the hot is on the right and the cold is on the left, so we always have to alert the installers.
A:AnswerThe washing machine is about 31 1/2”-32” deep without the door. The door adds about 2” to the overall depth. The washing machine is about 1” deeper then the dryer. The machines are 28” wide. It may help to turn them if your concern is getting it through a doorway or down the stairs.
A:AnswerI suggest to check page 20 in the manual. There are some spacer (4) needed to the packing but if there are not remove after install the washer make a louder sound when the washer is spinning for example. That was my case. After removing the spacer you should put in the holes a cover that bring in a bag in the washer box.
At the end is pretty silent, you can hear that the machine is working but does not bother.
Hope this help!
A:AnswerHello- We appreciate your question and are happy to help! It would be a good idea to check the filter every couple months. If you are having any issues with the washer, you'd want to check the pump filter first before contacting service. Due to the nature of the front-load washer, it is sometimes possible for small articles to pass to the pump. The washer has a filter to capture lost items so they are not dumped to the drain. To retrieve lost items, clean out the pump filter. 1. Using a small flathead screwdriver or coin, open the access door. 2. Place a shallow pan or dish under the pump access door and towels on the floor in front of the washer to protect the floor. It is normal to catch about a cup of water when the filter is removed. 3. Pull down the pour spout. 4. Turn the pump filter counterclockwise and remove the filter slowly, controlling the flow of the draining water. 5. Remove the filter and clean the debris from the filter. 6. Replace the filter and turn clockwise. Tighten securely. 7. Flip up the pour spout. 8. Close the access door by hooking the bottom tabs first, then rotating the access door shut. We have a great video that will show exactly what to do. https://www.youtube.com/watch?v=f9uS8_0-pWY&list=PLX8_V2wHGuhntCShhHqsnQfL916tg87lk&index=16 We are so glad you are loving your front load washer. It is a beautiful machine! Thank you so much for your recommendation! Joyce@GEA
A:AnswerHi there - Thanks for reaching out about your washer, we're happy to help. Your washer will generate a certain degree of sound. A knocking (metallic knock, double knock, or metallic clunk) noise during agitation or spin is a normal sound. This sound occurs when the washer transitions from a stop or paused state to running in spin. It happens several times a cycle after the speed changes or pauses and is caused by two components in the drive system engaging quickly. If the sound you're hearing seems louder than normal, make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online on our website. We're always here to help if any questions or concerns ever come up. -Mikayla@GEA
A:AnswerHello. We're sorry to hear that you have been having trouble with the amount of detergent being dispensed. We recommend that you contact GE Consumer Service at 1-800-432-2737. If you have any additional questions, please reach out. We are happy to help.- Kianna@GEA
A:AnswerHello. Thanks for reaching out about your washer. We're sorry about the inconvenience with the fan. Your model is designed with a 1-Step Wash & Dry Cycle. This feature will tumble clothes and introduce a constant stream of air into the washer compartment upon completion of select wash cycles. Inside the machine is an extra hose w/ fan assembly to blow air out of the machine; draws air through the fresh vent. The fan is a part of the normal operation. We do understand, and will use your feedback to improve the washer. If you have any additional questions, please reach out. We are happy to help. All the best.- Kianna@GEA
