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Hi Angel - Thanks for reaching out to us and for choosing GE. We are sorry to hear your washer is not filling with water and apologize for any inconvenience this has caused. Make sure the hot and cold water valves are fully open. Some models will time out if the washer takes longer than 20 to 40 minutes to fill. This could be caused by low water pressure or clogged screens. Check the water valve screens on your water inlet hoses. We suggest viewing the following link - FRONT LOAD WASHER - NO FILL: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23094 - Also, here's the link to the Owner's Manual. Troubleshooting Tips are provided on page 28: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90518-2.pdf - We hope this is helpful. A qualified GE service technician may be required for an accurate diagnosis. To schedule service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. Keep in touch! Sue
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