A:AnswerHi judij- Thanks for viewing GE! Diamond Gray is a darker gloss finish. Slate is a highly engineered, low-gloss matte metallic paint finish. Keep in touch! SUEatGEA
A:AnswerUnfortunately this model does not have a reversible door, to my knowledge only Electrolux brand front loaders still have that capability. Best Buy does have the ability to order them, but they aren't sold online. Stores can place orders for certain models.
A:AnswerHi Tres- This is Sue at GE Appliances. Thanks for viewing our GE® ENERGY STAR® 4.9 DOE CU. FT. CAPACITY RIGHTHEIGHT™ DESIGN FRONT LOAD WASHER WITH STEAM
GFW490RPKRR! Yes, the washer can accommodate a king size quilt. Any size comforter will wash properly in our front load washers as long as the comforter fits behind the washer tub gasket and is not stuffed into the tub tightly. Use the Bulky Items cycle designed for use with large coats, bed spreads, mattress covers, sleeping bags, and similar large bulky items. Rest assured knowing your washer motor is backed by a 10-year warranty. Also, check out GE® 8.3 CU. FT. CAPACITY RIGHTHEIGHT™ DESIGN FRONT LOAD ELECTRIC ENERGY STAR® DRYER WITH STEAM GFD49ERPKRR (GFD49GRPKRR GAS). Thanks for checking with us. Enjoy!
A:AnswerHello 20202020mymy. The washer pump filter may be clogged:
It is possible for small items from clothing or from pockets to pass to the drain pump. The washer does have a filter to capture these lost items so that they are not dumped into the plumbing or drain; however, if the items are captured by the filter, they cause a clog that can slow or prevent water from draining during the cycle. Please visit the following link to view the pump filter cleaning instructions provided on page 17 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90518-2.pdf
Thanks for checking. Olga
A:AnswerWhen ours had that problem it was the bearings going out. They needed to be replaced. After several YouTube videos - we just decided on a new machine. Sorry.
A:AnswerHi Wolfie - The cycle times will vary especially when additional options are selected (Prewash, Ext. Rinse, Extra Heavy Soil, etc.). Front loading washers use load sensing and adaptive water fill to provide just the right amount of water for best performance and low water usage. The wash basket will turn briefly and assess the weight of the load. It will also do this after the load is saturated with water to assess how absorbent the load is. With the load weight and load type we can apply the proper amount of water to wash the load. This load sensing will add time to the cycle. Also, Occasionally, the washer may need to add more time to the cycle. This is mainly due to automatic load redistributions to better balance the load and reduce vibration. It is normal operation for the washer to add time to the cycle to rebalance the load. Common causes of out-of-balance loads or longer cycle times are a clogged pump filter (see Care and Cleaning section of the Owner's Manual), un-level washer, or exceeding the recommended maximum load sizes. Timer adds 3 minutes to cycle for each rebalance. 11 or 15
rebalances may be done. This is normal operation. Do nothing; the machine will finish the wash cycle (See pages 25 and 27 of the manual- Incomplete cycle or timer not advancing). TROUBLESHOOTING THE FRONT LOAD WASHER: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18538 - WASHER FRONT LOAD SEQUENCES OF OPERATION: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18031 - FRONT LOAD WASHER WILL NOT DRAIN OR DRAINS SLOWLY: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23081 - CLEANING A FRONT LOAD WASHER PUMP FILTER: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16687 - Keep in touch at GEAppliances.com - Sue
A:AnswerHi SandySa - When delivered, the hinges are on the right so the door opens from left to right. However, the dryer door swing is reversible for flexible installation. View page 33 of the Owner's Manual- REVERSING THE DOOR SWING (if desired): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90519-3.pdf - Matching Washer: GFW490RSKWW (Front-load washers have the hinge on the left side of the door and open to the left only. They do not have reversible doors because of the electronics involved with the door lock mechanism). Keep in touch! Sue
A:AnswerHi Angel - Thanks for reaching out to us and for choosing GE. We are sorry to hear your washer is not filling with water and apologize for any inconvenience this has caused. Make sure the hot and cold water valves are fully open. Some models will time out if the washer takes longer than 20 to 40 minutes to fill. This could be caused by low water pressure or clogged screens. Check the water valve screens on your water inlet hoses. We suggest viewing the following link - FRONT LOAD WASHER - NO FILL: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23094 - Also, here's the link to the Owner's Manual. Troubleshooting Tips are provided on page 28:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90518-2.pdf - We hope this is helpful. A qualified GE service technician may be required for an accurate diagnosis. To schedule
service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. Keep in touch! Sue
A:AnswerHi Sandy- Yes, there are holes behind the gasket to allow drainage. View "Cleaning the Door Gasket" on page 18 of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90518-2.pdf - Matching Dryer: Electric GFD49ERSKWW / Gas GFD49GRSKWW. Optional Dryer Rack Accessory WE01X22274 (sold separately). Thanks for choosing GE! Enjoy- Sue
A:AnswerHi Trikmit- An additional pedestal drawer cannot be installed with RightHeight™ Front Load Washer GFW490RSKWW (Dryer GFD49ERSKWW). The RightHeight™ Design with a 7" built-in pedestal / riser allows you easier access to your laundry without the added expense of buying separate pedestals for your washer and dryer. The added height puts your clothes within easy reach, plus you can use the top of the washer as a folding surface. The factory-installed pedestal is part of the design. Keep in touch! Sue
A:AnswerHi Wendy- Thanks for choosing GE! We are happy to provide assistance. Front loading washers uses load sensing and adaptive water fill to provide just the right amount of water for best performance and low water usage. The wash basket will turn briefly and assess the weight of the load. It will also do this after the load is saturated with water to assess how absorbent the load is. With the load weight and load type we can apply the proper amount of water to wash the load. You will not see a visible water line on the door glass. View the following for more details- WASHER FRONT LOAD SEQUENCES OF OPERATION: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18031 - Also, view page 25 of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90518-2.pdf - Keep in touch at 1-800-626-2005 or GEAppliances.com - Sue
A:AnswerHi Hoss- Bottom of basket opening to floor is 22" +3/4" / -1"* (*With leveling leg adjust). We suggest to view the Quick Specs for all product dimensions (See page 2): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GFW490RPK_RSK_C3.pdf - SUE@GEA
A:AnswerHi John- The factory-installed pedestal is part of the design and cannot be removed for use without it. Therefore, these models cannot be stacked. See RIGHTHEIGHT FRONT LOAD WASHERS AND DRYERS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19113 - We suggest our GE® 4.9 DOE cu. ft. Capacity Front Load ENERGY STAR® Washer with Steam GFW480SSKWW and GE® 8.3 cu. ft. Capacity Front Load Electric ENERGY STAR® Dryer with Steam GFD48ESSKWW (Gas GFD48GSSKWW). Optional Stacking Kit GEFLSTACK (sold separately). Thanks for choosing GE! SUE@GEA
A:AnswerHello - this is Nancy at GE Appliances and we are happy to help you. This is a very nice washer. We're sorry, however, our washing machines are not rated for sound levels. Thanks for checking with us!
A:AnswerHi LLG- The Normal wash cycle is approximately 51-60 (with not options selected). Also, the actual run time could be several minutes more or less based on the need of the washer to redistribute and balance the wash load to reach maximum spin speed. Thanks for considering GE! SUE@GEA
