Questions & Answers

Q: QuestionI am having trouble turning the computer on. Is there anything to do besides press the button in the upper left corner

Asked 1 year ago by PaulF.

• A:Answer Hold down the space bar until the laptop powers on.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionWill this computer run Respondus Lockdown browser?

Asked 2 years ago by ACAC.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer This particular model is in fact in safe mode

  Answered 2 years ago by DolceVerified Purchase

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Q: QuestionDoes this laptop ahve an additional slot to upgrade the RAM?

Asked 2 years ago by Ed.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Yes, it does have two slots on the motherboard so you can upgrade the RAM.

  Answered 2 years ago by HP Team

  
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Q: QuestionI am 78 my husband 81 we are retired.we won't be doing a whole lot Which lap top would best suit us?

Asked 2 years ago by Musty.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer No the computer runs too slows to even watch YouTube

  Answered 2 years ago by DiegoP

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Q: QuestionCan this laptop able to add another slot of 4 GB memory?

Asked 2 years ago by 3AV112.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer No. there is no expansion slot for additional memory.

  Answered 2 years ago by Anonymous

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Q: QuestionHello can this laptop run discord, Roblox or fortnite I want to know because I want to buy this with my birthday money :)

Asked 3 years ago by Steward1272.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Thank you for the question. No. The 14-dq0052dx laptop meets the minimum requirements for Discord and Roblox, however, you'll need more RAM, a faster processor, and a dedicated graphics card to run Fortnite. Please review the developers' system requirements to understand what you need to run these apps, and at what settings for maximum enjoyment.

  Answered 3 years ago by HP Team

  
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Q: QuestionCan it be used for gaming

Asked 3 years ago by Theman62.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer This laptop is good for web browsing, social media, email etc. It is not recommended for gaming.

  Answered 3 years ago by HP Team

  
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Q: QuestionI just purchased this Laptop, and I was able to download Serato DJ lite but unable to open it because I got a message stated this is not a Microsoft App. Is there a work around I can do to complete the download?

Asked 3 years ago by Shuby.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer You can turn off S mode and add an external hard drive.

  Answered 2 years ago by Padres61

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Q: QuestionI am looking for a cheap small laptop to connect via a wireless connection to a dumb TV in my entertainment center. I essentially want to use the TV as a large monitor. I don't want to use my wi-fi for the connection, just some type of direct wireless.

Asked 3 years ago by Smitty.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Thank you for the question. You can connect your laptop to the TV via an HDMI cable if your TV has an HDMI port. Without knowing the TV model that you have, and if it has Wi-Fi capability, we are unable to offer further solutions. Apologies.

  Answered 3 years ago by HP Team

  
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Q: QuestionCan you download adobe?

Asked 3 years ago by Bookworm.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Because this computer is running Windows in "S Mode" it can only download and run apps that are in the Windows Store. "Adobe" is a company that has a number of different software products, so without knowing which one you're wondering about it's impossible to say if that app is in the Windows store or not.

  Answered 3 years ago by HP Team

  
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Q: QuestionHOW DO YOU INSTALL THIS LAPTOP TO YOU BIG SCREEN SMART TV?

Asked 3 years ago by PattyG.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black

• A:Answer Thank you for the question. You'll need to connect this laptop to your Smart TV using an HDMI cable. Some TV models will have the capability to connect wirelessly. Please see your TV's user guide for instructions.

  Answered 3 years ago by HP Team

  
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Q: QuestionIs it for gaming

Asked 3 years ago by k.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Hello, this laptop is not designed for gaming. It is always recommended to have a dedicated graphics card and a strong processor to game with a device. Thank you for being an HP customer!

  Answered 3 years ago by HP Team

  
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Q: QuestionWill this laptop be able to run C++? I'm going to be taking a C++ class soon for college and I was wondering if this laptop would be good for coding?

Asked 3 years ago by SNG410.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer No it wouldn’t. The speed and memory is too low

  Answered 3 years ago by ChevonS

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Q: QuestionI have an understanding up the processing with Linux from viewing other questions but one thing I couldn't find was a question about the laptop coming with a brand new charger. So does it? And I know the laptop is new but the contents inside may not be.

Asked 3 years ago by Wayy.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer As long as you aren't buying this computer refurbished everything in the box should be brand new. Mine came with a charger, the laptop, and a starter booklet.

  Answered 3 years ago by SusannaD

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Q: QuestionCan I change the hard drive for SSD and add up more RAM?

Asked 3 years ago by erentas.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for the question. Apologies, no. This model has 4GB of random-access-memory (RAM), and 64GB eMMC (Embedded Multimedia Card) storage (instead of a hard disk drive or a solid state drive). The eMMC is soldered to the motherboard.

  Answered 3 years ago by HP Team

  
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Q: QuestionHow is the audio on this laptop - esp. for medium size room conference call - Zoom?. Can the people on the receiving end hear us well - again in a Zoom conference call?

Asked 4 years ago by Bengi.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Many factors will impact a Zoom conference call and while the mic and camera both are good, the quality of the conference call might not be. It is also affected by the internet setup, the internet speeds between everyone involved in the meeting, clear connection and firewalls. For Zoom you would also have to take this device out of Windows 11 Home in S Mode. The camera also does not offer a wide format for a large group. Best Buy does offer home and business walk ins if you are looking to make sure you have an optimal setup for online meetings on your end.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan you plug ethernet cord directly into this laptop?

Asked 4 years ago by Crashbro.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer The computer doesn't have an Ethernet port, however, you can get an Ethernet to USB adapter that takes the cable and connects it to one of the USB ports.

  Answered 4 years ago by HP Team

  
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Q: QuestionI’m trying to connect two monitors (with extended display, not mirror) with this laptop. Because there is only one HDMI port, I’m only able to connect one monitor. I tried a docking station connected to the USB C port but that doesn’t work. Help!

Asked 4 years ago by Hector.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Hello Hector. Looking at the HP 14-dq0032dx laptop, the USB 3.1 Gen 1 USB-C is usable for data transfer only. Thank you for your question.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan this laptop run Adobe Indesign and Lightroom? I’m looking for something that can do both and can be used for photo editing.

Asked 4 years ago by DHurst.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Hello. Thanks for your question. No. You need a computer with at least Intel i5 or AMD Ryzen 5 processor or better with 8 GB or 16 GB of RAM and a discrete graphics card with 2 gigabytes or more of video memory to run the Adobe programs. They are big programs that require a lot of processing power to run.

  Answered 4 years ago by HP Team

  
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