“added new ink cartridges both color and black and said black is not installed correctly===repeated the install and get the same message”

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• Please make sure the "tape" covering the ink cartridges has been removed.

  Answered by BBFan 8 years ago

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• Same thing happened to me. You just need to buy a new cartridge because the one that came with the printer only lasts for a couple documents.

  Answered by idiot 9 years ago

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