“I have a paper jam on my HP Office Jet Pro 6968, apparently I did not retrieve all the ripped paper and don't know how to open up the feeder to obtain ripped paper. How do I open the unit to clear the feeder?”
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there is no paper jam i don't see any, said to remove the rear access panel for automatic two-sided printing accessory from the back of the printer ,then clear any paper. but i open the cover I don't see any paper
Sorry, there was a problem. Please try again later.There is a door underneath the feeder in the back, slide it to the left to remove the door completely. You should then be able to see and remove paper. You can also remove the entire piece, which resembles a toner cartridge, above the feeder to acess the paper jam. Grab the handle and pull up and out. . . You can access this piece in the area where the ink cartridges are located. As you look down at the ink cartridges, it's just above. Again, it resembles a "small toner cartridge" for a large printer. Put both pieces back in the opposite way you removed them. I hope this helps. I have had the same problem countless times.
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