Questions & Answers
- Model:
- 14-ek0073dx
- |
- SKU:
- 6534101
Q: QuestionCan I get Windows 10 on this laptop instead of Windows 11?
Asked by zedektamid.
- A:Answer Not from the factory. What you'd need to do is contact the Geek Squad at your nearest BestBuy and see what they'd charge for a full version of Windows 10 (if it's still available) and to have them install it.
Answered by HP Team

Q: QuestionDoes this computer have a memory card reader?
Asked by Memory.
- A:Answer Yes, this laptop has a micro SD media card reader slot.
Answered by HP Team

Q: QuestionWhat is the maximum attainable speed of the microSD media card reader? Can it deal with UHS-II cards to full effect?
Asked by prof2000.
- A:Answer Yes, it can deal with UHS-II cards to full effect. In fact, the MicroSD card standard is UHS-II.
Answered by HP Team

Q: QuestionCan I set up a configuration with three screens by plugging one monitor into the HDMI port, a second monitor into the Super Speed usb-c port, and using the built in screen of this laptop?
Asked by prof2000.
- A:Answer Thank you for the question. Yes, that's it. The USB Type-C port supports DisplayPort.
Answered by HP Team

Q: QuestionDoes this laptop have fast-charging? How long does it take to charge from 1% to 100%? And how long does the battery usually last when only surfing the internet?
Asked by Lizzz.
- A:Answer Hey Lizzz, this laptop recharges the battery up to 50% within 45 minutes when the system is off (using “shut down” command). It is recommended for use with the HP adapter provided with the notebook, and not recommended with a smaller capacity battery charger. After charging has reached 50% capacity, charging speed will return to normal speed. Charging time may vary +/-10% due to System tolerance. As with all batteries, the maximum capacity of any battery included in the HP Hardware Product will decrease with time or use, and the battery cycle life will vary depending on product model, configuration, loaded applications, features, use, wireless functionality, and power management settings.
Answered by HP Team

Q: QuestionAre the hinges made of metal?
Asked by prof2000.
- A:Answer Yes, I m the hinges made of metal.
Answered by user917400
Q: QuestionWould disabling S mode affect Geek Squad Protection ?
Asked by prof2000.
- A:Answer No, it shouldn't.
Answered by HP Team

Q: QuestionIs the c port usb 3.2 ver 2? Or is it usb 3.2 ver 1?
Asked by prof2000.
- A:Answer Hello prof2000 and thank you for asking. According to the specifications for the HP 14-ek0073dx laptop from HP Support, the USB-C port is a USB 3.2 Gen 2 Type-C port. The USB-A port is a USB 3.2 Gen 1 port.
Answered by HP Team

Q: QuestionIs the battery replaceable?
Asked by Carlk.
- A:Answer It is, but it's not something that a user can do.
Answered by HP Team

Q: QuestionWhat is the physical length of the NVMe SSD used in this laptop?
Asked by prof2000.
- A:Answer It's 80 mm in length. NVME SSDs are usually referred to as having the size 2280-that's 22mm across and 80 mm long.
Answered by HP Team

Q: QuestionWhere can I find the user manual for this 2 in 1 laptop?
Asked by prof2000.
- A:Answer Thank you for reaching out. Find your User Guide here: https://kaas.hpcloud.hp.com/pdf-public/pdf_5167005_en-US-1.pdf
Answered by HP Team

Q: QuestionCan i use a mouse with this
Asked by Anonymous.
- A:Answer Hello. Thanks for your question. You can use a mouse with this HP Pavilion 2 in 1 laptop.
Answered by HP Team

Q: QuestionCan the storage be upgraded? If so, what kind of drive is needed and what is the maximum capacity possible?
Asked by prof2000.
- A:Answer It takes a NVMe m.2 SSD. I've seen them with capacities as high as 8 gigabytes.
Answered by HP Team

Q: QuestionDoes this laptop have I5-7000 processor
Asked by Maryland.
- A:Answer Thanks for your question! This HP Pavilion 2-in-1 14" Touch Screen Laptop has a 12th generation Intel Core i5 processor, which is the 1235U.
Answered by HP Team

Q: QuestionSo my laptop is not turning on or showing any signs and life when plugged in and I tried all the troubleshooting methods and it was working perfectly the night before.
Asked by Anonymous.
- A:Answer Apologies for what you're experiencing. If your Smart Pin power adapter supplied with the laptop is connected and your laptop is not charging, please reach out to Support.HP.com or call 800-474-6836 for assistance.
Answered by HP Team

Q: QuestionCan this computer be used for cyber security course
Asked by Anonymous.
- A:Answer Thank you for the question. Yes, but as the HP Pavilion 14-ek0073dx comes in Windows 11 S Mode, you'll most likely need to convert it to Windows 11 Home. We suggest that you review the course's system requirements to ascertain if this model complies.
Answered by HP Team

Q: QuestionCan I dictate memos to this laptop and send them for transcription?
Asked by SSBK15.
- A:Answer It does have a built-in microphone and Windows 11 has speech to text options. You can turn it on by pressing the Windows logo key + H. You would just have to pick which software you want to use to make the notes with and to send them. If you get an Office 365 subscription with the unit, you can use OneNote or Microsoft Word and then just attach the file to an email later.
Answered by HP Team

Q: QuestionCan the RAM be expanded to 12 or 16GB?
Asked by Hari.
- A:Answer Thank you for the question. No, the RAM in the 14-ek0073dx is onboard (soldered to the motherboard). The hybrid architecture of the 12th-generation i5 processor handles RAM differently than generation processors, invoking performance cores and efficiency cores to multi-task within background and foreground workloads simultaneously.
Answered by HP Team

Q: QuestionI do not see where the privacy feature for the camera is. Is it a button that needs to be pressed? Because I see nothing that covers the camera.
Asked by BumbleBee.
- A:Answer The version of this laptop I got from Best Buy does not have the sliding switch to put a physical screen in front of the camera. I believe this is the case for this version of the laptop for Best Buy. You can disable the camera in Settings, if you wish.
Answered by prof2000
Q: QuestionIs the RAM expandable ?
Asked by Ajay.
- A:Answer Hello. Thanks for your question. The RAM on this HP Pavilion x360 laptop cannot be upgraded.
Answered by HP Team

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