A:Answer Hi there!
Please follow the steps to do the power cycle on the TV.
1. Unplug the television from the power outlet.
2. Remove all connections from the back of the television.
3. While everything is unplugged, press and hold the "Power" button on your TV for 60 seconds.
4. Connect all devices back into the television, making sure all of them are properly connected.
5. Plug the set to the power outlet, if possible, to a different power outlet or a surge protector.
6. Turn it on and test it.
If this doesn't fix the issue, please contact our customer service at 1-866-597-8427 Daily 8am - 9pm CT, and we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
