A:Answer The issue you're experiencing with your Insignia Digital to Analog Audio Converter Model NS-HZ313-C might be due to a few potential causes:
1. Power Supply Issues: The power adapter might not be providing a consistent power supply, causing the converter to reset. Ensure the power adapter is securely connected and try using a different power outlet.
2. Firmware or Hardware Glitch: There could be a glitch in the converter's firmware or hardware. Unplugging and re-plugging the power source might temporarily reset the device, but it doesn't solve the underlying issue.
3. Connection Problems: Check all the connections between your TV, the converter, and your headphones to ensure they are secure and properly connected.
Here are a few troubleshooting steps you can try:
1. Check Power Adapter: Make sure the power adapter is working correctly. If possible, try using a different compatible power adapter.
2. Secure Connections: Ensure all cables are securely connected and not damaged.
3. Reset the Converter: Unplug the converter from the power source, wait for about 30 seconds, and then plug it back in.
If these steps don't resolve the issue, it might be best to contact Insignia Customer Support for further assistance. They can provide more specific troubleshooting steps or arrange for a repair or replacement if necessary. You can reach them at (877) 467-4289.
If you have any other questions or need further help, feel free to ask!
