A:AnswerFirst, does one ear hear better than the other; I have the same issue because my left ear hears better that the right one does. If that is not the case, return them, because that should not be happening.
A:AnswerIt may be the way you have it hooked up. If it is with the headphones jack, that reroutes the sound from the TV speakers. I have a soundbar attached to the TV and listen through that so that the headphones can stay attached all the time.
Hope this helps. The headphones are a real success for my spouse. They were a gift for him.
A:AnswerHello MartyTapayer, you can search for any replacement part with the part supplier that we normally refer our customers to by visiting their official website www.partstore.com or by dialing 866-933-5552. Omar S. - Insignia Support.
A:AnswerI have a "Smart" TV. When the earphones are plugged in the TV sound is muted. BUT, I too have surround sound and with this I can hear audio with the earphones as well. Nothing special to hook up.
