A:AnswerDepending on the computer you have whether it is Windows or Mac and it's specs, yes it will work. For further assistance, we recommend contacting the support team printed on the packaging and an agent will be glad to help.
A:AnswerI purchased this item and could not get two HDMI monitors to work. I took it into Geek Squad and thought it was the device so exchanged it, opened a new one to test it out in store and the new one didn’t work either, so I had to return this and identify an alternative
A:AnswerPlease contact our customer service department for further help with this issue. Their information can be found on the back of the packaging, or on our website in the "Support" tab.
A:AnswerYes, the JCD543 can be used for 3 additional displays with any compatible Mac or Windows computer that supports DisplayPort Alternate mode via the USB C port.
A:AnswerFor further assistance with this issue please reach out to our customer service department. You can reach out to them from the email address on the back of the packaging, or you can contact them via our website.
A:AnswerIf you are experiencing trouble with our dock, please contact our customer service team for assistance. Their information can be found on the back of the box your device came in as well as in the manual.
A:AnswerThank you for submitting a question. Unfortunately, if you are attempting to use the JCD543 for a main display, that will not work. You will need to make a direct connection from the desktop to a monitor, then you could the JCD543 for additional monitors only.
** Feel free to contact the j5create Technical Support team for further assistance or if you have any other questions and someone will be glad to assist you.
A:AnswerHello,
We had a few compatibility issues with OS X Catalina upon release, but we have recently updated our drivers for 10.15.0-10.15.1. We are also seeing that our compatibility is fully restored with our regular drivers on 10.15.2. Please reach out to our Customer Service Team for assistance in getting this set up!
Service Ticket: https://j5createticket.zendesk.com/hc/en-us
Phone: (888)988-0488
Thank you,
J5Create Customer Service
A:AnswerYes, most of the ports on the Dock is Plug n Play but there are 3 ports (HDMI, VGA, Mic) that requires an installation of a driver. Drivers are available on j5create website under the "Support" tab > "Downloads/Drivers". Thank you.
A:AnswerFor further help with this issue please contact our Customer Service Department. Their information can be found on the back of the packaging and on the "Support" tab on our website.
A:AnswerPlease contact our customer service department for more assistance with this issue. Their information can be found on the back of the packaging or on our website.
A:AnswerThank you for your question! for assistance setting up your docking station, please contact our Customer Service team. Their information can be found on the back of the device packaing as well as in the provided manual.
