Questions & Answers

Name: JBL - 5.1-Channel Soundbar with Wireless Subwoofer - Black
Brand: JBL
SKU: 6395190
Price: 299.99 USD
Rating: 4.5 (2232 reviews)

JBL - 5.1-Channel Soundbar with Wireless Subwoofer - Black

Model:: JBL2GBAR51IMBLKAM; |
SKU:: 6395190

User rating, 4.5 out of 5 stars with 2232 reviews.

Highly rated by customers for:

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QuestionConnected via optical cable to a 2020 Samsung QLED. Volume randomly increases to MAX. Seems to reset than it reoccurs. Extremely annoying. Took batteries out of all remotes other than tv and soundbar. Still occurs. Cannot use volume button to lower
Asked 4 years ago by Anonymous.
- Answer This is an issue with the Samsung QLED television 'Sound' settings...not the soundbar. I had the same problem with our Samsung 2020 QLED until I changed 'Sound' settings (I don't recall which setting right now), Its something to do with the auto-surround "extra noise" in the room environment that the TV tries to compensate for. We had this happen even without a soundbar attached. BTW, we had a Samsung Q60T Soundbar that was no good....replaced it with a JBL 5.1 via HDMI and it is awesome.
  Answered 4 years ago by zofoman
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QuestionThe JBL 5.1 with detachable speakers is just not performing like one would expect, does anyone have a firmware update for me or any suggestions?
Asked 4 years ago by Firmwareupdate.
- Answer Please try downloading the latest software from our website if this can help fix the problem. Also, you can try to reset the soundbar 1.Turn on your JBL BAR 5.1 Surround 2. Press and hold the POWER and SOURCE button for 3 seconds. 3. Your device is now reset. If the problem persists, please contact our customer support for assistance in checking your options: https://support.jbl.com/us/en/#contact
  Answered 4 years ago by JBL Support
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QuestionHow many watts is this item?
Asked 4 years ago by Jbluser5.
- Answer As per JBL 550 total watts
  Answered 4 years ago by 12162021
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QuestionDOES THE JBL 5.1 SOUNDBAR COME WITH HDMI CABLE OR OTHER CABLES TO HOOK UP TO tv SET
Asked 4 years ago by ROSE1.
- Answer Our JBL Bar 5.1 Surround comes with power cables and an HDMI cable that you could connect to your TV's HDMI ARC input.
  Answered 4 years ago by JBL Support
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QuestionI keep getting the word notification come across the screen and every so often I get a quick sound like I am bt pairing when I am watching TV and the sound stops, like it is changing inputs? What causes the notification and also the input change.
Asked 4 years ago by Brandyn.
- Answer This is something that shouldn't be happening. We're unable to give information on what's causing the notification and input change until we perform troubleshooting steps to isolate the issue. Having said that, please contact our customer support so we can work with you directly and provide you with a solution. Here's the link for customer service. https://bit.ly/2WocMfi
  Answered 4 years ago by JBL Support
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QuestionCan you connect more then one subwoofer wirelessly of the same model?
Asked 4 years ago by johnT.
- Answer Our JBL BAR 5.1 Channel Soundbar System is a stand-alone unit which we can't add speakers to it even if it's the same make and model.
  Answered 4 years ago by JBL Support
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QuestionHow can I get my display back I don’t t see anything anymore
Asked 4 years ago by Bicknell.
- Answer Please check if the soundbar is plugged in of if it has any power. If there's still no display panel on the unit, please reach out to our Customer Support so we can check your options. https://support.jbl.com/us/en/#contact
  Answered 4 years ago by JBL Support
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QuestionI HAVE A JBL SUBWOOFER FROM MY OLD SOUNDBAR CAN I BLUETOOTH IT UP TO A NEW JLB SOUND AND SUBWOOFER
Asked 4 years ago by AJDJ.
- Answer Our JBL Bar 5.1 can only pair with the subwoofer that it came in with the box. If you need more help, please reach us out at support.jbl.com.
  Answered 4 years ago by JBL Support
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QuestionHow can I get a user manual?
Asked 4 years ago by TEXAN.
- Answer The link we've provided will take you directly to the webpage containing the owner's manual for our JBL 5.1 Channel Soundbar System. https://bit.ly/3kdyrSq
  Answered 4 years ago by JBL Support
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QuestionWill soundbar connect with audio tech turntable? Reason I ask is that it was paired prior to the recent update. No I cannot get it to register the signal.
Asked 4 years ago by Xbuy.
- Answer You may try to reset your JBL Bar 5.1 Surround: -Turn on your JBL BAR 5.1 Surround -Press and hold POWER and SOURCE button for 3 seconds. -Your device is now reset. You can now start allover with installing your BAR 5.1 Surround.
  Answered 4 years ago by JBL Support
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QuestionCan I just get all the wires for this sound bar? My cat chewed them and I need to replace them
Asked 4 years ago by Anonymous.
- Answer Go to jbls web site there should be support to get replacement parts.
  Answered 4 years ago by Jimbo
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Questionwhere is the power cord located on the sound bar?
Asked 4 years ago by cube7.
- Answer Center back of soundbat
  Answered 4 years ago by BDubs
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QuestionI lost the remote. Is there a way to get a replacement via JBL or Best Buy?
Asked 4 years ago by KPow.
- Answer If you are unable to find the exact replacement through jbl or best buy, type in model on Amazon and there are tons of universal remotes that will work straight out of the package.
  Answered 4 years ago by Ouija96
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QuestionI bought this today from Best Buy and it doesn’t have a remote. What do I do now!
Asked 4 years ago by Matt.
- Answer Take it back
  Answered 4 years ago by Ouija96
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QuestionSureshkumar Is showing ( displa) progress 10,40 and 50, pls explain
Asked 4 years ago by Anonymous.
- Answer System is doing an upgrade...the numerical display is showing the upgrade progress.
  Answered 4 years ago by zofoman
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QuestionCan I add extra speaker like tweeters not subwoofers
Asked 4 years ago by Jac.
- Answer You may add speakers with the help of Hemingway arc
  Answered 2 years ago by Anonymous
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QuestionDoes the JBL2GBAR51IMBLKAM bluetooth function serve as both a transmitter and a receiver so that I can pair my bluetooth headphones to the sound bar? If not, how do I use my wireless Bluetooth headphones?
Asked 4 years ago by Anonymous.
- Answer Our JBL Bar 5.1 can only serve as a receiver and not a transmitter.
  Answered 4 years ago by JBL Support
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QuestionWhat’s is the warranty policy on it?
Asked 4 years ago by Anonymous.
- Answer Our JBL Bar 5.1 has a limited one-year manufacturer's warranty. Please check the warranty card for detailed information. Thanks!
  Answered 4 years ago by JBL Support
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QuestionCan you connect to a Samsung TV via Bluetooth? Or the connection to the TV has to be wired? Thank you.
Asked 4 years ago by Ik786.
- Answer It would be best to run an hdmi or optic cable, Bluetooth will be mainly for your phone or laptop
  Answered 4 years ago by Ouija96
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QuestionDoes the sound bar come apart for speakers in this model
Asked 4 years ago by Buck.
- Answer No, that’s a different model.
  Answered 4 years ago by Kendra
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Questions & Answers

JBL - 5.1-Channel Soundbar with Wireless Subwoofer - Black

Q: QuestionConnected via optical cable to a 2020 Samsung QLED. Volume randomly increases to MAX. Seems to reset than it reoccurs. Extremely annoying. Took batteries out of all remotes other than tv and soundbar. Still occurs. Cannot use volume button to lower

Q: QuestionThe JBL 5.1 with detachable speakers is just not performing like one would expect, does anyone have a firmware update for me or any suggestions?

Q: QuestionHow many watts is this item?

Q: QuestionDOES THE JBL 5.1 SOUNDBAR COME WITH HDMI CABLE OR OTHER CABLES TO HOOK UP TO tv SET

Q: QuestionI keep getting the word notification come across the screen and every so often I get a quick sound like I am bt pairing when I am watching TV and the sound stops, like it is changing inputs? What causes the notification and also the input change.

Q: QuestionCan you connect more then one subwoofer wirelessly of the same model?

Q: QuestionHow can I get my display back I don’t t see anything anymore

Q: QuestionI HAVE A JBL SUBWOOFER FROM MY OLD SOUNDBAR CAN I BLUETOOTH IT UP TO A NEW JLB SOUND AND SUBWOOFER

Q: QuestionHow can I get a user manual?

Q: QuestionWill soundbar connect with audio tech turntable? Reason I ask is that it was paired prior to the recent update. No I cannot get it to register the signal.

Q: QuestionCan I just get all the wires for this sound bar? My cat chewed them and I need to replace them

Q: Questionwhere is the power cord located on the sound bar?

Q: QuestionI lost the remote. Is there a way to get a replacement via JBL or Best Buy?

Q: QuestionI bought this today from Best Buy and it doesn’t have a remote. What do I do now!

Q: QuestionSureshkumar Is showing ( displa) progress 10,40 and 50, pls explain

Q: QuestionCan I add extra speaker like tweeters not subwoofers

Q: QuestionDoes the JBL2GBAR51IMBLKAM bluetooth function serve as both a transmitter and a receiver so that I can pair my bluetooth headphones to the sound bar? If not, how do I use my wireless Bluetooth headphones?

Q: QuestionWhat’s is the warranty policy on it?

Q: QuestionCan you connect to a Samsung TV via Bluetooth? Or the connection to the TV has to be wired? Thank you.

Q: QuestionDoes the sound bar come apart for speakers in this model

QuestionConnected via optical cable to a 2020 Samsung QLED. Volume randomly increases to MAX. Seems to reset than it reoccurs. Extremely annoying. Took batteries out of all remotes other than tv and soundbar. Still occurs. Cannot use volume button to lower

QuestionThe JBL 5.1 with detachable speakers is just not performing like one would expect, does anyone have a firmware update for me or any suggestions?

QuestionHow many watts is this item?

QuestionDOES THE JBL 5.1 SOUNDBAR COME WITH HDMI CABLE OR OTHER CABLES TO HOOK UP TO tv SET

QuestionI keep getting the word notification come across the screen and every so often I get a quick sound like I am bt pairing when I am watching TV and the sound stops, like it is changing inputs? What causes the notification and also the input change.

QuestionCan you connect more then one subwoofer wirelessly of the same model?

QuestionHow can I get my display back I don’t t see anything anymore

QuestionI HAVE A JBL SUBWOOFER FROM MY OLD SOUNDBAR CAN I BLUETOOTH IT UP TO A NEW JLB SOUND AND SUBWOOFER

QuestionHow can I get a user manual?

QuestionWill soundbar connect with audio tech turntable? Reason I ask is that it was paired prior to the recent update. No I cannot get it to register the signal.

QuestionCan I just get all the wires for this sound bar? My cat chewed them and I need to replace them

Questionwhere is the power cord located on the sound bar?

QuestionI lost the remote. Is there a way to get a replacement via JBL or Best Buy?

QuestionI bought this today from Best Buy and it doesn’t have a remote. What do I do now!

QuestionSureshkumar Is showing ( displa) progress 10,40 and 50, pls explain

QuestionCan I add extra speaker like tweeters not subwoofers

QuestionDoes the JBL2GBAR51IMBLKAM bluetooth function serve as both a transmitter and a receiver so that I can pair my bluetooth headphones to the sound bar? If not, how do I use my wireless Bluetooth headphones?

QuestionWhat’s is the warranty policy on it?

QuestionCan you connect to a Samsung TV via Bluetooth? Or the connection to the TV has to be wired? Thank you.

QuestionDoes the sound bar come apart for speakers in this model