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Please try downloading the latest software from our website if this can help fix the problem. Also, you can try to reset the soundbar 1.Turn on your JBL BAR 5.1 Surround 2. Press and hold the POWER and SOURCE button for 3 seconds. 3. Your device is now reset. If the problem persists, please contact our customer support for assistance in checking your options: https://support.jbl.com/us/en/#contact
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